Yukon Gold Casino Review Honest Review by Casino Guru

Read our review of Yukon Gold Casino, its players complaints and other factors. Find out why we think it’s very good and learn more about it. 8.6/10Safety Index High by Casino Guru Browse recommended casinosUser feedback:Bad

Rated by 33 users

Very positivePositiveNeutralNegativeVery negativeView all (33) reviewsOur independent casino review team has taken a detailed look at Yukon Gold Casino in this review and evaluated its qualities and drawbacks in accordance with our casino review process. In assessing this casino’s safety, our review team has considered crucial factors such as the fairness of its Terms and Conditions, licenses, player complaints, customer support, limits, and other relevant aspects to determine where it falls on the spectrum from safe and legit casino to a potential scam.

Based on the data collected, we have determined the casino’s Safety Index, which is a score given to online casinos to describe their level of safety and fairness. With a higher Safety Index, your chances of playing and receiving winnings without complications increase. Yukon Gold Casino scored a High Safety Index of 8.6, which makes it a recommendable option for most players in terms of fairness and player safety. Take a look at our full Yukon Gold Casino review, which offers useful insights to determine whether this casino suits your requirements and preferences.

Fairness and safety of Yukon Gold Casino

We measure a casino’s Safety Index by employing a multifaceted formula that takes into the account an abundance of information collected and evaluated in our complex review. These consist of the estimated size of the casino, it’s T&Cs, complaints from the players, blacklists, and many others.

In our Yukon Gold Casino review, we carefully went through and inspected the Terms and Conditions of Yukon Gold Casino. We uncovered some rules or clauses we did not like and we consider the T&Cs to be unfair. Unfair or predatory rules could be exploited in order to avoid paying out the players’ winnings to them. Seeing as we have found some serious issues regarding the fairness of this casino’s T&Cs, we encourage you to look for a different casino with fairer T&Cs, or to at least proceed with caution.

Yukon Gold Casino is a very big online casino based on our estimates or collected information. Considering its size, this casino has a very low sum of disputed winnings in complaints from players (or it has not received any complaints whatsoever). In our evaluation, we factor in both the casinos’ size and player complaints, recognizing that larger casinos, having more players, often face a higher number of complaints.

As far as we know, no relevant casino blacklists include Yukon Gold Casino. In case a casino is featured on a blacklist, including our own Casino Guru blacklist, it’s likely that the casino has committed wrongdoings towards its customers. Thus, we encourage players to bear this in mind when deciding on which online casino to play at.

In our comprehensive review of all relevant aspects, Yukon Gold Casino has attained a High Safety Index of 8.6. This makes it a recommendable option for most players who are looking for an online casino that creates a fair environment for their customers.

Note: As far as we are concerned, Yukon Gold Casino is related to 43 different casinos. Taking into account the connection between these casinos, we factored in the qualities of the associated casinos when evaluating the Safety Index of Yukon Gold Casino.

Yukon Gold Casino Terms and Conditions

Whenever we assess online casinos, we thoroughly examine each casino’s Terms and Conditions to determine their level of fairness. Many of them have T&Cs that contain rules and clauses that we view as unfair or plain predatory, since they can be held against players as a basis for withholding their winnings in certain circumstances.

We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of Yukon Gold Casino to be unfair.

Note: Please take a look at our particular findings from the T&Cs examination here.

Player complaints about Yukon Gold Casino

Player complaints are a crucial component of our casino review process since they provide us with a clear understanding of difficulties faced by players and the way that casinos deal with them. We examine all complaints submitted through our Complaint Resolution Center, and also those we collect from other sources when calculating each casino’s Safety Index.

We currently have 1 complaints directly about this casino in our database, as well as 13 complaints about other casinos related to it. Because of these complaints, we’ve given this casino 226 black points in total, out of which 226 come from related casinos. You can find more information about all of the complaints and black points in the ‘Safety Index explained’ part of this review.

Yukon Gold Casino user feedback and reviews

Casino Guru allows users to review and rate online casinos to share their experiences, views, and feedback. These allow us to calculate a general user feedback score that falls between Terrible and Excellent.

The user satisfaction feedback of Yukon Gold Casino shared by 32 users has resulted in a Mixed User feedback score. The reviews are available on this page in the User reviews section.

Note: Remember that user reviews might not be the most accurate representation of the casino’s quality. There have been cases of casinos writing fake reviews to improve their user feedback score. Alternatively, there have also been cases of dissatisfied players who left multiple negative reviews to damage the casino’s reputation. We do our best to filter these out and calculate a representative user feedback score; however, just to be safe, we do not include user feedback in our Safety Index calculation.

Yukon Gold Casino company data and licenses

Yukon Gold Casino is owned by Casino Rewards and has estimated annual revenues higher than $100,000,000. Based on the categorization we use, this makes it a very big online casino.

Yukon Gold Casino holds licenses issued by licensing authorities in these countries or regions: Kahnawake (Kahnawake Gaming Commission), Ontario (iGaming Ontario).

Win and withdrawal limits, payment options

Yukon Gold Casino accepts deposits via 62 payment methods. This includes: Neteller, Skrill, PaySafeCard, Payz (ecoPayz) , EntroPay, VISA, InstaDebit, PayPal, EuTeller, EPS, Trustly, Diners Club, Multibanco, VISA Electron, American Express, Boleto Bancario, Neosurf, Maestro, PostePay, eChecks, AstroPay, Online bank transfer, Todito cash, iDebit, Kalibra, Envoy, Bank transfer, Flexepin, Skrill 1-Tap, Perfect Money, ApplePay, OXXO, Interac e-Transfer, CashtoCode, Instant Payments by Citadel, ecoVoucher, Discover, PhonePe, Swift, Paycos, Online Uberweisen, Express-Connect, Jeton, Klarna, Google Pay, INOVAPAY, PIX, JCB, Mpesa, Pago Efectivo, LOTERICA, NetBanking, MuchBetter, WeChat Pay, Airtel Money, Rapyd, Rapid Transfer, Samsung Pay, MTN, Tigo, UPI, Paga.

There are often restrictions on how much money players can win or withdraw at online casinos. In many cases, these can be high enough not to affect most players, but some casinos do have win or withdrawal limits that can be quite limiting. That is the reason why we look for these while reviewing casinos. The following table provides details on the casino’s win and withdrawal limits.

Withdrawal limits Win limits
EUR 4,000 per week No win limit
EUR 16,000 per month
USD 4,000 per week
USD 16,000 per month
GBP 4,000 per week
GBP 16,000 per month
CAD 4,000 per week
CAD 16,000 per month
NZD 4,000 per week
NZD 16,000 per month

Note: It is likely that not all of the payment methods listed above are suitable for both deposits and withdrawals. Furthermore, certain payment options may only be available in specific countries.

Languages and customer support options

To be able to guide players towards casinos with customer support and website in a language they understand, we examine the available options as part of our review process. In the table below, you can see an overview of language options at Yukon Gold Casino.

Language Website Customer support Live chat
Slovak Yes No No
English Yes Yes Yes24/7
Spanish Yes No No
Portuguese Yes No No
Russian Yes No No
Japanese Yes No No
German Yes Yes Yes24/7
Finnish Yes No No
Swedish Yes No No
Italian Yes No No
Bulgarian Yes No No
Korean Yes No No
Czech Yes No No
Danish Yes No No
Greek Yes No No
Ukrainian Yes No No
French Yes No No
Hindi Yes No No
Croatian Yes No No
Hungarian Yes No No
Indonesian Yes No No
Norwegian Yes No No
Slovenian Yes No No
Thai Yes No No
Vietnamese Yes No No
Chinese Yes No No
Turkish Yes No No
Polish Yes No No
Dutch Yes No No

Contacting the casino’s customer support is part of our review process, so that we know whether players have access to a good quality service. We find customer support important, since its purpose is to help you resolve any issues you might experience, such as registration at Yukon Gold Casino, account management, withdrawal process, etc. Judging by the responses we have received, we consider the customer support of Yukon Gold Casino to be good.

Yukon Gold Casino slots and casino games

Yukon Gold Casino has these types of casino games on offer: Slots, Roulette, Blackjack, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, Other games, Crash games, Live shows.

Games from 37 casino game providers are available. This includes Apricot (Microgaming), Evolution Gaming, Rabcat, 1X2 Gaming, Gameburger Studios, Real Dealer Studios, Atomic Slot Lab, PearFiction Studios, Switch Studios, Old Skool Studios, Half Pixel Studios, Neon Valley Studios, Slingshot Studios, Alchemy Gaming, GONG Gaming Technologies, Pulse 8 Studios, SpinPlay Games, Nailed it! Games, Neko Games, Fortune Factory Studios, Gold Coin Studios, ALL41 STUDIOS, Hammertime, Aurum Signature Studios, Northern Lights Gaming, Games Global, Just For The Win, MahiGaming, Foxium, Snowborn Games, Buck Stakes Entertainment, Epic Industries, Stormcraft Studios, Circular Arrow, Triple Edge Studios, Crazy Tooth Studio, Infinity Dragon Studios.

Yukon Gold Casino bonus offers and codes

Online casinos give bonuses to both new and existing players in order to gain new customers and encourage them to play. We currently have 2 bonuses from Yukon Gold Casino in our database, which you can find in the ‘Bonuses’ part of this review.

*Note: In case you are looking for more information about this casino’s bonus offers, visit our Yukon Gold Casino bonuses page.*We measure a casino’s Safety Index by employing a multifaceted formula that takes into the account an abundance of information collected and evaluated in our complex review. These consist of the estimated size of the casino, it’s T&Cs, complaints from the players, blacklists, and many others.

In our Yukon Gold Casino review, we carefully went through and inspected the Terms and Conditions of Yukon Gold Casino. We uncovered some rules or clauses we did not like and we consider the T&Cs to be unfair. Unfair or predatory rules could be exploited in order to avoid paying out the players’ winnings to them. Seeing as we have found some serious issues regarding the fairness of this casino’s T&Cs, we encourage you to look for a different casino with fairer T&Cs, or to at least proceed with caution.

Yukon Gold Casino is a very big online casino based on our estimates or collected information. Considering its size, this casino has a very low sum of disputed winnings in complaints from players (or it has not received any complaints whatsoever). In our evaluation, we factor in both the casinos’ size and player complaints, recognizing that larger casinos, having more players, often face a higher number of complaints.

As far as we know, no relevant casino blacklists include Yukon Gold Casino. In case a casino is featured on a blacklist, including our own Casino Guru blacklist, it’s likely that the casino has committed wrongdoings towards its customers. Thus, we encourage players to bear this in mind when deciding on which online casino to play at.

In our comprehensive review of all relevant aspects, Yukon Gold Casino has attained a High Safety Index of 8.6. This makes it a recommendable option for most players who are looking for an online casino that creates a fair environment for their customers.

Note: As far as we are concerned, Yukon Gold Casino is related to 43 different casinos. Taking into account the connection between these casinos, we factored in the qualities of the associated casinos when evaluating the Safety Index of Yukon Gold Casino.

Yukon Gold Casino Terms and Conditions

Whenever we assess online casinos, we thoroughly examine each casino’s Terms and Conditions to determine their level of fairness. Many of them have T&Cs that contain rules and clauses that we view as unfair or plain predatory, since they can be held against players as a basis for withholding their winnings in certain circumstances.

We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of Yukon Gold Casino to be unfair.

Note: Please take a look at our particular findings from the T&Cs examination here.

Player complaints about Yukon Gold Casino

Player complaints are a crucial component of our casino review process since they provide us with a clear understanding of difficulties faced by players and the way that casinos deal with them. We examine all complaints submitted through our Complaint Resolution Center, and also those we collect from other sources when calculating each casino’s Safety Index.

We currently have 1 complaints directly about this casino in our database, as well as 13 complaints about other casinos related to it. Because of these complaints, we’ve given this casino 226 black points in total, out of which 226 come from related casinos. You can find more information about all of the complaints and black points in the ‘Safety Index explained’ part of this review.

Yukon Gold Casino user feedback and reviews

Casino Guru allows users to review and rate online casinos to share their experiences, views, and feedback. These allow us to calculate a general user feedback score that falls between Terrible and Excellent.

The user satisfaction feedback of Yukon Gold Casino shared by 32 users has resulted in a Mixed User feedback score. The reviews are available on this page in the User reviews section.

Note: Remember that user reviews might not be the most accurate representation of the casino’s quality. There have been cases of casinos writing fake reviews to improve their user feedback score. Alternatively, there have also been cases of dissatisfied players who left multiple negative reviews to damage the casino’s reputation. We do our best to filter these out and calculate a representative user feedback score; however, just to be safe, we do not include user feedback in our Safety Index calculation.

Yukon Gold Casino company data and licenses

Yukon Gold Casino is owned by Casino Rewards and has estimated annual revenues higher than $100,000,000. Based on the categorization we use, this makes it a very big online casino.

Yukon Gold Casino holds licenses issued by licensing authorities in these countries or regions: Kahnawake (Kahnawake Gaming Commission), Ontario (iGaming Ontario).

Win and withdrawal limits, payment options

Yukon Gold Casino accepts deposits via 62 payment methods. This includes: Neteller, Skrill, PaySafeCard, Payz (ecoPayz) , EntroPay, VISA, InstaDebit, PayPal, EuTeller, EPS, Trustly, Diners Club, Multibanco, VISA Electron, American Express, Boleto Bancario, Neosurf, Maestro, PostePay, eChecks, AstroPay, Online bank transfer, Todito cash, iDebit, Kalibra, Envoy, Bank transfer, Flexepin, Skrill 1-Tap, Perfect Money, ApplePay, OXXO, Interac e-Transfer, CashtoCode, Instant Payments by Citadel, ecoVoucher, Discover, PhonePe, Swift, Paycos, Online Uberweisen, Express-Connect, Jeton, Klarna, Google Pay, INOVAPAY, PIX, JCB, Mpesa, Pago Efectivo, LOTERICA, NetBanking, MuchBetter, WeChat Pay, Airtel Money, Rapyd, Rapid Transfer, Samsung Pay, MTN, Tigo, UPI, Paga.

There are often restrictions on how much money players can win or withdraw at online casinos. In many cases, these can be high enough not to affect most players, but some casinos do have win or withdrawal limits that can be quite limiting. That is the reason why we look for these while reviewing casinos. The following table provides details on the casino’s win and withdrawal limits.

Withdrawal limits Win limits
EUR 4,000 per week No win limit
EUR 16,000 per month
USD 4,000 per week
USD 16,000 per month
GBP 4,000 per week
GBP 16,000 per month
CAD 4,000 per week
CAD 16,000 per month
NZD 4,000 per week
NZD 16,000 per month

Note: It is likely that not all of the payment methods listed above are suitable for both deposits and withdrawals. Furthermore, certain payment options may only be available in specific countries.

Languages and customer support options

To be able to guide players towards casinos with customer support and website in a language they understand, we examine the available options as part of our review process. In the table below, you can see an overview of language options at Yukon Gold Casino.

Language Website Customer support Live chat
Slovak Yes No No
English Yes Yes Yes24/7
Spanish Yes No No
Portuguese Yes No No
Russian Yes No No
Japanese Yes No No
German Yes Yes Yes24/7
Finnish Yes No No
Swedish Yes No No
Italian Yes No No
Bulgarian Yes No No
Korean Yes No No
Czech Yes No No
Danish Yes No No
Greek Yes No No
Ukrainian Yes No No
French Yes No No
Hindi Yes No No
Croatian Yes No No
Hungarian Yes No No
Indonesian Yes No No
Norwegian Yes No No
Slovenian Yes No No
Thai Yes No No
Vietnamese Yes No No
Chinese Yes No No
Turkish Yes No No
Polish Yes No No
Dutch Yes No No

Contacting the casino’s customer support is part of our review process, so that we know whether players have access to a good quality service. We find customer support important, since its purpose is to help you resolve any issues you might experience, such as registration at Yukon Gold Casino, account management, withdrawal process, etc. Judging by the responses we have received, we consider the customer support of Yukon Gold Casino to be good.

Yukon Gold Casino slots and casino games

Yukon Gold Casino has these types of casino games on offer: Slots, Roulette, Blackjack, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, Other games, Crash games, Live shows.

Games from 37 casino game providers are available. This includes Apricot (Microgaming), Evolution Gaming, Rabcat, 1X2 Gaming, Gameburger Studios, Real Dealer Studios, Atomic Slot Lab, PearFiction Studios, Switch Studios, Old Skool Studios, Half Pixel Studios, Neon Valley Studios, Slingshot Studios, Alchemy Gaming, GONG Gaming Technologies, Pulse 8 Studios, SpinPlay Games, Nailed it! Games, Neko Games, Fortune Factory Studios, Gold Coin Studios, ALL41 STUDIOS, Hammertime, Aurum Signature Studios, Northern Lights Gaming, Games Global, Just For The Win, MahiGaming, Foxium, Snowborn Games, Buck Stakes Entertainment, Epic Industries, Stormcraft Studios, Circular Arrow, Triple Edge Studios, Crazy Tooth Studio, Infinity Dragon Studios.

Yukon Gold Casino bonus offers and codes

Online casinos give bonuses to both new and existing players in order to gain new customers and encourage them to play. We currently have 2 bonuses from Yukon Gold Casino in our database, which you can find in the ‘Bonuses’ part of this review.

Note: In case you are looking for more information about this casino’s bonus offers, visit our Yukon Gold Casino bonuses page. Read more Read less No Deposit Bonus:Not availableDeposit Bonus:Not available Payment methods Show all (62)Payment methods (62)-

Withdrawal limits per month $16,000 per week $4,000 SlotsRouletteBlackjackNo bettingVideo pokerBingoBaccaratJackpot gamesLive gamesNo pokerCraps and diceKenoScratch cardsNo eSports bettingCrash gamesTypes of games- Slots

  • Roulette
  • Blackjack
  • No betting
  • Video poker
  • Bingo
  • Baccarat
  • Jackpot games
  • Live games
  • No poker
  • Craps and dice
  • Keno
  • Scratch cards
  • No eSports betting
  • Crash games

English website All languages (29)All website languagesEnglishChineseFrenchGermanItalianRussianSpanishBulgarianCroatianCzechDanishDutchFinnishGreekHindiHungarianIndonesianJapaneseKoreanNorwegianPolishPortugueseSlovakSlovenianSwedishThaiTurkishUkrainianVietnameseEnglish customer support All languages (2)All customer support languagesEnglishGermanEnglish live chat All languages (2)All livechat languagesEnglishGerman-

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  • Good selection of game providers

  • Popular progressive jackpot slots

  • Live chat support is available 24/7

  • Live dealer games are available

  • Supports many payment methods

  • Not all payment methods are available for all countries

  • Fees associated with some withdrawal methods

  • Live chat support uses the auto-translate feature for some languages

  • Basic account interface is available in other languages

  • Players who win a sum substantially greater than their total purchases across all Casino Rewards partner casinos will only be able to withdraw their winnings at a sum of maximal $4000 per week

  • Part of CasinoRewards group

  • Average monthly withdrawal limit

Browse all bonuses offered by Yukon Gold Casino, including their no deposit bonus offers and first deposit welcome bonuses.

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We want players to understand gambling.

This is a place to share experience with Yukon Gold Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:Bad Rated by 33 users

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HawestyleJunior ApprenticeCanada• 19 hours ago I like some of the games at this casino, however, they all will pay out basically nothing. Deposit 100 dollars and see it gone in minutes. Switch games, in fact play 5 spins on every single game in the casino and notice that none will hit anything whatsoever. Very strange . - Fast deposits

  • RTP is 0%
  • All games have very little to no RTP
  • No responsible gambling protocol

artuurioJunior AdeptLatvia• 1 week ago From all the Casino Rewards casinos i play mostly at Yukon, because of Rewards Riches.What i like:* Microgaming, which i love and that’s why i play here, don’t need or care about other operators, because Microgaming is only at CR and they are good;* VIP and bonuses/promotions, lottery tickets with great prizes, there are many and regularly, just need to check and ask; * Massive jackpots u will not see elsewhere, they are here and anyone can be lucky. What i don’t like: * After playing for some time in one session they’r websites ALWAYS glitches out and has an infinite loading loop, i tried different browsers and mobile, it’s the same, only solution is to clear cookies, then ur fav saved games also disappear;* High wager amount, 200x ( or less,depending on the bonus) is pretty high if comparing other websites, it’s a hit or miss, if ur lucky can wager it, but the good thing about the wager here is that as the play-through requirements are met, funds are automatically transferred from your bonus balance to your cash balance in increments of $10;* Zero responsible gambling options. They just don’t want you to quit or “cool-off” even closing and opening account takes minutes with the bot, what’s the point. Even simple things like reversing a withdrawals that takes days to complete is possible, and they know this works.I’m still a returning customer here at CR, hope they fix the issues in time, because there is potential. - Microgaming

  • Big jackpots

  • VIP and promotions

  • High wager requirements

  • Occasional website glitch/loop

  • No responsible gambling options

Yukon Gold Casino LogoYukon Gold Casino Hi player. Every one of the CR casinos offers responsible gambling options on our website under the responsible gambling link as well as through the live chat, as is required for our licenses. If you specifically request this through live chat, they must follow procedure. You have not left your casino account number so there is no way for me to look at your chats to see what you are requesting. As for the rest of your con list, I will forward this feedback on, however without knowing the specs of your devices it may be impossible to replicate. don0fw4r81VisitorAustria• 6 months ago My conclusion after more than a year: I have deposited about 50 times and not withdrawn once. Customer service consists only of bots. If you ask something, the answer is “I didn’t understand your question,” rephrase the question… Then you do that and then they want bonus garbage… Then the chat is closed even though no real person has ever spoken to you. And that every single time, every time! I’ve been ripped off many times but Yukon Gold is really the worst. This really and honestly screams fraud! There is nothing like that anywhere, you just get ripped off no matter how often you deposit or how many free spins you get, you never get anything out of it. I had well over 100 free spins and never won anything. Statistically speaking, this is not possible. I warn everyone not to play here, go somewhere else because there you at least have a small chance. With yukon gold you have ZERO chance. Yukon Gold be ashamed of yourselves you are really the last ugh ugh ugh Mein Fazit nach über 1 Jahr: Ich habe ca 50 mal eingezahlt und nicht 1 mal ausgezahlt.Der Kundenservice besteht nur aus Bots.Wenn man was fragt kommt ich habe ihre Frage nicht verstanden formulieren sie die Frage anders…Dann machst du das und dann kommt möchten sie Bonus Müll haben…Dann wird der Chat geschlossen obwohl nie ein echter Mensch mit dir geredet hat.Und das jedes Einzelne mal immer!Ich wurde schon oft abgezogen aber yukon gold ist echt das aller letzte.Das schreit wirklich und ganz ehrlich nach Betrug!Sowas wie dort gibt es nirgends du wirst nur abgezockt egal wie oft du einzahlen oder wie viele freispiele du bekommst es schaut nie was raus.Ich hatte weit über 100 freispiele und hab nie was gewonnen.Das ist Statistisch gesehen gar nicht möglich.Ich warne jeden davor hier zu spielen geht wo anders hin denn da habt ihr wenigstens kleine Chancen.Bei yukon gold hast du NULL Chancen.Yukon Gold schämt euch ihr seit echt das letzte PfuiPfuiPfui - Nothing Nichts

  • Payment Auszahlung
  • Unfair Unfair
  • No support Kein Support
  • Free Spins Freispiele
  • Just everything Einfach alles
  • Absolute garbage casino Absolutes Müll Casino

Yukon Gold Casino LogoYukon Gold Casino Online casino games are games of chance and there is no guarantee of winning. I see you mention you were given many free spins so you were able to try your luck on the house. There are many reviews of player wins. I’m sorry to hear that you were unlucky at the casino. SkinnyWinzNoviceNew Zealand• 7 months ago I have had a good experience with Yukon Gold, the casino offers nice bonuses and sometimes free bonus credits to account. The withdrawal system of waiting 48 hours before processing is one big let down. - Great bonuses

  • Great casino group(casino rewards)

  • 48 hour withdrawal delay

MisseschelleNoviceCanada• 8 months ago I have been playing at Yukon Gold sporadically for a few years now and never won. This is fine, as I understand these are games of chance for entertainment purposes. Imagine my excitement when I finally won 500.00. I was over the moon excited until I attempted to cashout. I was told there is a 48 hour wait period with the option to reverse funds. It has now been almost 3 days and I am still in pending/reversible. I reached out to the Casino Rewards team and was told I “missed the payout batch” but it would go through with the next one. I have read other reviews stating this is another stall tactic while the casino still leaves you in “pending reversible” Everytime the rewards team answers a query of mine they try to offer me bonuses which I will not take until this is resolved. I find the 48 hour wait period and stall tactics very outdated. Are there any good, legitimate Casinos left out there?Thank you to the team at Casino Guru for allowing honest, fair reviews from players around the world. Thank you for giving us a voice. - I love the layout of this site and the wide variety of games. I like that it is very easy to navigate and offers many good bonuses.

  • I dislike the outdated payment methods and stall tactics.

Yukon Gold Casino LogoYukon Gold Casino Hey there. I’m sorry to hear you’re having a bad experience at the casino. The time of the day you initiate your withdrawal will be relevant for the 48 hour pending period, as well as the day of the week. The payments team releases all withdrawals at the same time every day so if the 48 hour window happens 1 hour after that release, you will have to wait until the following day. Likewise, since the payments team do not work weekends, if your 48 hour period falls after the release on Friday, your withdrawal will be processed on Monday. I hope this clears things up and you are able to get your withdrawal today.Cheers deastoncupwJunior ApprenticeCanada• 8 months ago I used to play here a lot, but I have since found other providers that are superior in my opinion. Now I only play here from time to time. Their customer service is non-existent. you only ever get automated response or chatgpt generated chat support.They have a pretty large selection of games from a large variety of providers.The interface, while dated, is easy to navigate.Deposits are normally pretty quick, but withdrawal times leave a lot to be desired (3+ days in some cases).When you are in their good graces, you will often receive 100% deposit match bonuses.They will suspend your loyalty points redemption at a whim though, so be careful of that. - Variety of games

  • Easy to use interface

  • Fast deposits

  • AGCO licensed

  • Poor withdrawal times

  • Poor customer support

  • Dated interface

Rand1808NoviceAustria• 1 year ago I have been a member of the Yukon gold casino for quite a while and I don’t know why I keep coming back to play at this site I have won a few times and tried to make a withdrawal and every time I have done so they either said that I owed the casino money or they have to verify me or that I have to wait from an email from their security department like really I am a vip at this casino and I am literally am not being acted that way this is a good example I have made a withdrawal of a thousand dollars 3 days ago at the 11/11/2023 today is the 15/11/2023 and still haven’t seen the funds in my account why would a corporation this big would treat their customers like that it takes a minute to send the money to take my money when I deposit is fine no problem but when I win the pay out never happens so I am saying that this is a scam and they want you to reverse the withdrawal to play and lose your money I will make an update in a couple of days too see what’s the status Over all very disappointing cause I do like that casino- Disappointing

  • Unfair

Yukon Gold Casino LogoYukon Gold Casino Hi rand1808I’ve forwarded this to the RM department and asked them to look at your account as a priority. Hopefully this is resolved ASAP. Cheers Nikkei13131313NoviceCanada• 1 year ago Is a scam. I opted in for a promotion spending over 3 deposits. I made my first deposit got the free spins. Second deposit got half the free spins. Third and fourth deposit got non of the free spins. This casino has the most frustrating customer support. It starts with a bot. It doesnt allow you to write anything past its response then closes the window. When I finally reached a human being they told me I needed to make more deposits to get the rest of the spins. They refused to fix the issue so I closed my account. Yukon Gold Casino LogoYukon Gold Casino Please specify which spins you are talking about? Yukon Gold Casino only offers free spins on the first deposit bonus. All subsequent deposit bonuses are match bonuses. chadwkerrAdvanced NoviceCanada• 1 year ago Garbage casino. Scams and lies and shit customer service. Given then proof of unfair casino standards and was ignored. And then told on this site that im lying lol, look at the uploaded pics buddy it’s right there. 50 bucks on modifiers to win 63 cents? Yea no. 4 pages of spins at 10 a page? With 2 payouts? No that’s not a game of chance, sorry im not stupid, and yes there is proof of my claims by what I just said. My gaming history speaks volumes - They have actuslly paid me out since I made this post but this amount still wasn’t addressed or paid

  • Awful customer service.
  • Even the people they have come on here to defend them sound like they don’t even know whay they are talking about lol, so just so you “readers” know
  • Never buy modifiers on any game cause they wikk chew you up and spit you out, no one on this planet is gonna buy that crap, (oh 50 on a modifer, ill sy least get half of tbsg back, naw you get 63 fucking cents and then theu try to justify it as “darn luck”

Wolle46iNoviceGermany• 1 year ago I don’t think it’s okay that you can no longer register from Germany. My wife plays in this casino and was able to register without further ado. And when you use the chat you only get one bonus offered. But his question is not answered Ich Finde nicht in Ordnung das man sich nicht mehr aus Deutschland Anmelden kann meine Frau Spielt in diesen Casino konnte sich ohne weiteres Anmelden. Und wenn man den Chat benutzt bekommt man nur einen Bonus angeboten. Aber seine frage wird nicht Beantwortet - There is no Germany to be found when registering Es ist kein Deutschland bei der Anmeldung zu finden

Yukon Gold Casino LogoYukon Gold Casino This casino no longer takes German players due to the regulated market. This is a problem with the regulators in Germany, not the casino. Yyzpb10Junior ApprenticeCanada• 2 years ago This casino is a joke. I made s deposit and never claimed any bonus as I didn’t wanna bother with wagering requirement but they automatically gave me a 100% bonus. When tried to speak to live chat so that someone can drop my bonus those all stupid F will close the chat on you or won’t answer to your query and do what stupid do - No positive

  • Everything about this casino is negative

Yukon Gold Casino LogoYukon Gold Casino Hi therePlease send your account number to casino guru so I can look into why this happened. Thanks. nathan92NoviceCanada• 3 years ago As far as online casino’s go, this one is definitely one of the better ones. Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Yukon Gold Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:High8.6/10Very big casino, based on our research and estimatesWe consider the casino’s T&Cs to be unfairNot found on any relevant casino blacklistNo player complaints or very low value of withheld winnings in complaints in relation to the casino’s sizeWe also considered other factors, which had a positive impact on the casino’s Safety IndexThe Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology Has this casino done something unfair to you?

Submit a complaint

Unfair terms and conditions

  • This casino forbids certain betting patterns or strategies when playing with bonus funds, but we have not witnessed this rule being used against players yet.

  • This casino forbids certain betting patterns or strategies when playing with bonus funds, but we have not witnessed this rule being used against players yet.

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174All0Opened15Not solved21Solved138Rejected

Complaints directly about Yukon Gold Casino

Case closed Our verdict

Player stopped responding

Disputed amount: NZ$204

Player’s withdrawal has been delayed.

The player from New Zealand was unable to withdraw funds using their existing visa card despite the money being from non-bonus winnings and not breaking any rules. The Complaints Team had reached out for additional information and extended the response time; however, the player did not respond. As a result, the complaint was rejected due to insufficient information to investigate further.

Read moreRead less Submitted: 04 Aug 2024 Case closed Our verdict

Player stopped responding

Disputed amount: Can$10,000

Player complains about unfair games and poor customer support.

The player from Alberta faced issues with the casino, including suspected unfair games, problems with promotions, and poor customer support. The player also claimed that the slots performed poorly when the wager was complete, and the inconsistency in the game’s performance raised suspicions of foul play. We requested more evidence to support the claims but received no response from the player. Consequently, the complaint was rejected due to a lack of further information and communication.

Read moreRead less Submitted: 25 May 2024 Case closed Our verdict

Player stopped responding

Disputed amount: Can$358

Player’s accidental deposit hasn’t been refunded.

The player from Canada had accidentally deposited their 3-digit security code instead of a deposit amount. Despite having contacted the casino immediately for a refund, she had not received it. The player had communicated with the casino daily, receiving different responses each time. The casino had then transferred her case to risk management, leading to further delays. The player had provided all requested documentation to us, including payment receipts and screenshots of her conversations with the casino. However, due to a lack of response from the player to our further inquiries, we had been unable to proceed with the investigation or provide potential solutions. The complaint was consequently rejected.

Read moreRead less Submitted: 03 May 2024 Case closed Our verdict

Other

Disputed amount: ??

Player faced technical issues and missing bonus.

The player from New Zealand had reported experiencing site glitches after depositing over 12k, which had resulted in no winnings. Additionally, he had complained about not receiving a bonus despite depositing over 3 thousand. After the Complaints Team had explained the nature of casino games and the lack of evidence for unfair practices, the player clarified that he had intended to leave a review rather than file a complaint. Consequently, we had rejected the complaint as per the player’s explicit request.

Read moreRead less Submitted: 30 Mar 2024 Case closed Our verdict

Player stopped responding

Disputed amount: Can$179

Player’s redemption of bonus is suspended.

The player from Ontario won a substantial amount and now experiences a suspension of fund redemptions. The casino mentioned a playthrough threshold, but they have not specified the exact amount required to unlock the funds.

Read moreRead less Submitted: 14 Mar 2024 Case closed Our verdict

Insufficient evidence from player

Disputed amount: Can$47,000

Player’s winnings have been confiscated.

The player from Canada was unable to withdraw winnings of $47,000 from Yukon Gold. The casino insisted that the player’s account and credit card did not match, leading to the confiscation of the winnings. The player claimed that he allegedly had provided all necessary documents. The casino maintained that the player used multiple bank accounts for depositing funds, some of which did not belong to him, which was a breach of the casino’s Terms and Conditions. The complaint was closed due to non-cooperation and insufficient evidence from the player.

Read moreRead less Submitted: 03 Feb 2024 Resolved Our verdict

Case closed

Disputed amount: Can$800

Player’s winnings haven’t been received yet.

The player from Canada had been waiting for a withdrawal for less than two weeks. Unfortunately, her payout hadn’t been received at that point. After the Complaints Team had advised her to wait for at least 14 days after requesting the withdrawal, she confirmed that she had received her withdrawal. Consequently, we had marked the complaint as ‘resolved’.

Read moreRead less Submitted: 27 Dec 2023 Case closed Our verdict

Player stopped responding

Disputed amount: Can$10

Player unable to claim bonus reward.

The player from Canada had reported that a promised $10 VIP casino rewards card bonus was not credited to their Yukon Gold account, despite multiple attempts and interactions with customer service agents. We had sought clarification from the player regarding the issue and attempted to mediate the situation. However, due to the player’s lack of response to our messages and questions, we were unable to proceed with the investigation or provide potential solutions. Consequently, the complaint was rejected.

Read moreRead less Submitted: 13 Dec 2023 Case closed Our verdict

Player stopped responding

Disputed amount: Can$7,050

Player’s account was blocked.

The player from Ontario had had his casino account suspended without explanation. Upon receiving the complaint, we had reached out to the player for additional details to better understand the situation. However, despite extending the response time by 7 days, the player had not responded to our inquiries. As a result, we had been unable to investigate further and had to reject the complaint.

Read moreRead less Submitted: 11 Dec 2023 Case closed Our verdict

Other

Disputed amount: Can$14,500

Player’s approved withdrawal has been delayed.

The player from Canada had been waiting for his approved withdrawal of 14,500. He disputed the casino’s claim that he reversed the withdrawal. The player had provided all necessary documents and insisted that he did not reverse the withdrawal. The casino, however, had maintained that the reversal was made from the same device and IP address that the player usually used. They provided instructions on how to view the reversal transactions. Eventually, the player’s use of offensive language led to the rejection of his complaint. The player was advised to approach eCogra for further assistance.

Read moreRead less Submitted: 08 Dec 2023 Case closed Our verdict

Other

Disputed amount: Can$39,000

Player’s winnings are delayed due to extensive ID check.

The player from Ontario had ongoing issues with a prolonged verification process that prevented him from withdrawing his winnings. We had concluded that since the player played down his winnings, we were unable to assist further. The player’s disappointment with the casino’s actions was noted, and the complaint remained public for transparency.

Read moreRead less Submitted: 02 Dec 2023 Case closed Our verdict

Player stopped responding

Disputed amount: 1,781 INR

Player’s deposit has been lost.

The player from India had a deposit issue where the transaction of 1780.83 INR (approximately $20) made on 2nd October 2023 via a UPI transaction did not show up in the casino account. This was not his first transaction with the casino. We had advised the player to contact his payment provider and warned him that the investigation might take approximately a month. We also extended the complaint timeline for an additional 21 days. However, due to the lack of response from the player to our further messages and questions, we had to reject the complaint.

Read moreRead less Submitted: 07 Oct 2023 Case closed Our verdict

Insufficient evidence from player

Disputed amount: Can$50

Player complains that he didn’t win anything.

The player from Canada is dissatisfied with the casino’s RTP (Return to Player). As the player has verified their communication with the official ADR but failed to submit any supporting evidence beforehand, we are classifying this case as “rejected.” The player is welcome to reach out to us again once the official ADR delivers its official decision.

Read moreRead less Submitted: 31 May 2023 Resolved Our verdict

Case closed

Disputed amount: Can$5,000

Player’s winnings haven’t been received yet.

The player from Ontario has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Read moreRead less Submitted: 28 Dec 2022 Case closed Our verdict

Player stopped responding

Disputed amount: $5,111 CLP

The player’s unable to withdraw his money.

The player’s unable to withdraw his money for unknown reason. The complaint was closed as the player stopped responding.

Submitted: 25 Nov 2022 Case closed Our verdict

Player stopped responding

Disputed amount: Can$5,900

The player’s withdrawal is delayed.

The player’s withdrawal is delayed for 2 weeks. The complaint was closed as the player stopped responding.

Submitted: 01 Nov 2022 Case closed Our verdict

Unjustified complaint

Disputed amount: Can$1,500

Player’s account has been blocked.

The player from Canada had his account blocked without further explanation. After a closer examination, we ended up rejecting this complaint as unjustified.

Submitted: 01 Sep 2022 Resolved Our verdict

Case closed

Disputed amount: €9,000

The player’s unable to withdraw his winnings.

The player’s unable to withdraw his winnings as the casino is non responsive. The complaint was resolved as the player could withdraw his winnings.

Submitted: 09 Apr 2022 Case closed Our verdict

Unjustified complaint

Disputed amount: €650

Player’s struggling to withdraw his winnings.

The player from Slovakia is experiencing difficulties withdrawing his funds due to limited availability of payment methods. We rejected this complaint as the funds have been played before we could intervene.

Read moreRead less Submitted: 06 Jun 2021 Case closed Our verdict

Player stopped responding

Disputed amount: €3,500

Player’s struggling to withdraw her winnings.

The player from Austria is experiencing difficulties withdrawing her funds. Additionally, it seems as the account was blocked and winnings confiscated. We rejected the complaint because the player didn’t respond to our messages and questions.

Read moreRead less Submitted: 26 Mar 2021 Case closed Our verdict

Player stopped responding

Disputed amount: €10

Player’s deposit has never been credited to her casino account.

The player from Canada has deposited money into her account, but the funds seem to be lost. We rejected the complaint because the player didn’t respond to our messages and questions.

Submitted: 15 Dec 2020 Case closed Our verdict

Player stopped responding

Disputed amount: Can$40

Player couldn’t deposit with her preferred payment method.

The player from Canada is experiencing difficulties depositing funds into her account through PayPal. We rejected the complaint because the player didn’t respond to our messages and questions.

Submitted: 28 Nov 2020 Resolved Our verdict

Case closed

Disputed amount: €500

Player’s withdrawal has been delayed.

The player from Finland has requested a withdrawal. Unfortunately, the payment seems to be delayed. Player’s complaint has been resolved successfully.

Submitted: 06 Nov 2020 Case closed Our verdict

Player stopped responding

Disputed amount: €365

Player has been accused of opening multiple accounts.

The player from Croatia has been accused of opening multiple accounts. The account has been blocked. We rejected the complaint because the player didn’t respond to our messages and questions.

Submitted: 26 Jun 2020 Case closed Our verdict

Player stopped responding

Disputed amount: €500

Player complains that he didn’t win anything.

The player from Austria is dissatisfied with the casino’s RTP (Return to Player) and questioning game fairness. We rejected the complaint because the player didn’t respond to our messages and questions.

Read moreRead less Submitted: 18 Mar 2020 Case closed Our verdict

Player stopped responding

Disputed amount: 8 kn

Player is convinced that this casino hacked his bank account.

The player claims that this casino hacked his bank account and stole his money. He is complaining that he never received a bonus and didn’t win anything. We rejected the complaint because the player didn’t respond to our messages and questions.

Read moreRead less Submitted: 09 Dec 2019 Unresolved Our verdict

Uncertain case, good regulator

Disputed amount: Can$540

Terms breach, deposit returned.

The customer had wanted to withdraw their money from the casino, but the casino seized the winnings and paid out only the deposit, citing a breach of their terms. No side provided conclusive evidence and the case had been elevated to an authority with no further information provided.

Read moreRead less Read more on: askgamblers.com Submitted: 5/2015

Resolved Our verdict

Case closed

Disputed amount: NZ$2,000

Player’s payout is delayed by Zodiac Casino

The player from New Zealand had experienced issues with withdrawal requests at Zodiac Casino since March 2024. Despite having submitted all necessary verification documents, the player’s winnings had not been paid out. The player also questioned two $20,000 transactions that appeared in their withdrawal history, which they claimed were never received. The casino clarified that these were refunds back to the player’s account when the withdrawal couldn’t be processed. The player’s most recent withdrawal of $2,000 was eventually released and received. However, the player expressed intent to pursue legal action to recover a previous $20,000 withdrawal attempt from the previous year. Due to the legal threats, the casino suggested the player refer their case to eCogra, an alternative dispute resolution center. We marked the recent withdrawal issue as resolved, but were unable to assist with the previous issue.

Read moreRead lessZodiac CasinoZodiac CasinoSafety Index:HighSafety Index Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index. Submitted: 19 Apr 2024 Resolved Our verdict

Case closed

Disputed amount: $200

Player’s winnings are on hold after account closure.

The player from Brazil, who had been a long-time user of the casino, encountered an issue when he attempted to withdraw his winnings of $200. Despite the casino’s claim of processing withdrawals within 48 hours, the player had been made to wait for over 72 hours. This had resulted in him closing his account out of frustration. After the complaint was submitted, the player received his withdrawal. Despite the resolution, he had expressed dissatisfaction with the casino’s withdrawal processing time, considering it disrespectful and inefficient. The complaint had been marked as resolved by our team.

Read moreRead lessZodiac CasinoZodiac CasinoSafety Index:HighSafety Index Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index. Submitted: 07 Feb 2024 Resolved Our verdict

Case closed

Disputed amount: €3,900

Player’s withdrawal has been delayed.

The player from Slovakia requested a withdrawal a few days ago, but it’s been pending since. The issue was eventually successfully resolved.

Zodiac CasinoZodiac CasinoSafety Index:HighSafety Index Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index. Submitted: 28 Dec 2021

Resolved Our verdict

Case closed

Disputed amount: Can$3,700

Player’s winnings haven’t been received yet.

The player from Ontario had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. The issue was resolved after the player confirmed receiving their winnings, indicating that the withdrawal had eventually been processed by the casino. The Complaints Team marked the complaint as ‘resolved’ in their system following this confirmation.

Read moreRead lessCasino ClassicCasino ClassicSafety Index:HighSafety Index Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index. Submitted: 20 Aug 2024 Resolved Our verdict

Case closed

Disputed amount: €2,500

Player’s struggling to complete account verification.

The player from Cyprus is experiencing difficulties withdrawing his winnings due to ongoing verification. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Read moreRead lessCasino ClassicCasino ClassicSafety Index:HighSafety Index Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index. Submitted: 05 Dec 2022 Resolved Our verdict

Case closed

Disputed amount: €112

Player’s withdrawal has been delayed.

The player from the Netherlands is dissatisfied with the length of the withdrawal process. The player received her withdrawal.

Casino ClassicCasino ClassicSafety Index:HighSafety Index Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index. Submitted: 24 Dec 2020

Resolved Our verdict

Case closed

Disputed amount: ??

The player is requesting copy of all collected personal information.

The player from the Germany is requesting a full report of collected personal information.The casino responded and stated that the player should have received an email. The player replied that they had not. An alternate email address was provided, and the casino resent the information. The player received this shortly after, and the complant was resolved.

Read moreRead lessCasino ShareCasino ShareSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 25 Jan 2023

Resolved Our verdict

Case closed

Disputed amount: €1,220

Casino refuses to payout to player’s card.

The player from Austria had issues with the casino refusing a payout to her Visa card, which she had previously used for deposits without a problem. Despite her account having been previously verified, the casino suggested alternative payment methods, which she could not access. After much back and forth, the casino eventually paid out via Swift. We marked the issue as resolved after the successful withdrawal via Swift.

Read moreRead lessQuatro CasinoQuatro CasinoSafety Index:HighSafety Index Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index. Submitted: 26 Mar 2024 Resolved Our verdict

Case closed

Disputed amount: €100

Player’s deposit has never been credited to his account.

The player from Germany has deposited money into his account, but the funds seem to be lost. The issue was successfully resolved.

Quatro CasinoQuatro CasinoSafety Index:HighSafety Index Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index. Submitted: 28 Feb 2020

Resolved Our verdict

Case closed

Disputed amount: €150

Player’s struggling to withdraw his winnings.

The player from Austria is experiencing difficulties withdrawing his funds due to a limited availability of payment methods. Player’s complaint has been resolved successfully.

Grand Hotel CasinoGrand Hotel CasinoSafety Index:HighSafety Index Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index. Submitted: 29 Mar 2021

Resolved Our verdict

Case closed

Disputed amount: ??

Player is experiencing an undefined problem.

The player from Ontario, Canada lost full access to her gaming account due to changes in local regulations in her country. As compensation, her gaming account was transferred to another casino belonging to the same group - Luxury Casino, which unfortunately also led to the player losing access to all accumulated achievements in the 777 Super Big BuildUp Deluxe slot game, while located in Ontario. The player inquired about the possibility to transfer the achievements to her new gaming account at Luxury Casino. The casino team decided to follow this unusual request and forwarded it to its software provider. The mission was successful. The player’s complaint was closed as ‘Resolved’.

Read moreRead lessUK Casino ClubUK Casino ClubSafety Index:HighSafety Index Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index. Submitted: 04 Jan 2023

Resolved Our verdict

Case closed

Disputed amount: €250

Player’s withdrawal has been delayed.

The player from Ireland has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Read moreRead lessCosmo CasinoCosmo CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 16 Feb 2023 Resolved Our verdict

Case closed

Disputed amount: €335

Player’s withdrawal has been delayed.

The player from Hamburg has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Read moreRead lessCosmo CasinoCosmo CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 18 Dec 2022 Resolved Our verdict

Case closed

Disputed amount: €100

Player’s withdrawal was delayed.

The player from Germany was waiting for her withdrawal since October. The issue was eventually resolved and the player received her funds.

Cosmo CasinoCosmo CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 09 Nov 2022

Resolved Our verdict

Case closed

Disputed amount: €575

Player’s winnings haven’t been received yet.

The player from Slovenia had been waiting for a withdrawal for less than two weeks. Unfortunately, his payout hadn’t been received yet. After he raised his concern with us, we advised him that withdrawal processes could take some time, often up to 14 days, and might be delayed due to factors such as KYC verification or a high volume of withdrawal requests. We encouraged him to be patient and cooperate fully with the casino. Following our advice, the player reported that his withdrawal was successfully transferred to his Skrill account after successful KYC verification. Therefore, we had marked this complaint as resolved.

Read moreRead lessCaptain Cooks CasinoCaptain Cooks CasinoSafety Index:HighSafety Index Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index. Submitted: 23 Nov 2023 Resolved Our verdict

Case closed

Disputed amount: Can$1,000

Player’s withdrawal has been delayed.

The player from Ontario had complained about a delay in the transfer of his winnings from an online casino. The player had requested the withdrawal on 11/10/23 and it had been released on 11/13/23, but he hadn’t received the requisite email to select his bank for the E-transfer. He had experienced a similar issue about a year ago, which had taken 30 working days to resolve. The player had expressed dissatisfaction with the casino’s customer service and the delay in receiving his winnings. However, the player later confirmed that he had received his funds. Consequently, we had marked the complaint as resolved.

Read moreRead lessCaptain Cooks CasinoCaptain Cooks CasinoSafety Index:HighSafety Index Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index. Submitted: 15 Nov 2023

Resolved Our verdict

Case closed

Disputed amount: €151

Withdrawal of player’s winnings has been delayed.

The player from Finland submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Read moreRead lessLuxury CasinoLuxury CasinoSafety Index:HighSafety Index Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index. Submitted: 02 Dec 2022 Show more complaints (+34)174All0Opened15Not solved21Solved138Rejected

Complaints directly about Yukon Gold Casino

Case closed Our verdict

Player stopped responding

Disputed amount: NZ$204

Player’s withdrawal has been delayed.

The player from New Zealand was unable to withdraw funds using their existing visa card despite the money being from non-bonus winnings and not breaking any rules. The Complaints Team had reached out for additional information and extended the response time; however, the player did not respond. As a result, the complaint was rejected due to insufficient information to investigate further.

Read moreRead less Submitted: 04 Aug 2024 Case closed Our verdict

Player stopped responding

Disputed amount: Can$10,000

Player complains about unfair games and poor customer support.

The player from Alberta faced issues with the casino, including suspected unfair games, problems with promotions, and poor customer support. The player also claimed that the slots performed poorly when the wager was complete, and the inconsistency in the game’s performance raised suspicions of foul play. We requested more evidence to support the claims but received no response from the player. Consequently, the complaint was rejected due to a lack of further information and communication.

Read moreRead less Submitted: 25 May 2024 Case closed Our verdict

Player stopped responding

Disputed amount: Can$358

Player’s accidental deposit hasn’t been refunded.

The player from Canada had accidentally deposited their 3-digit security code instead of a deposit amount. Despite having contacted the casino immediately for a refund, she had not received it. The player had communicated with the casino daily, receiving different responses each time. The casino had then transferred her case to risk management, leading to further delays. The player had provided all requested documentation to us, including payment receipts and screenshots of her conversations with the casino. However, due to a lack of response from the player to our further inquiries, we had been unable to proceed with the investigation or provide potential solutions. The complaint was consequently rejected.

Read moreRead less Submitted: 03 May 2024 Case closed Our verdict

Other

Disputed amount: ??

Player faced technical issues and missing bonus.

The player from New Zealand had reported experiencing site glitches after depositing over 12k, which had resulted in no winnings. Additionally, he had complained about not receiving a bonus despite depositing over 3 thousand. After the Complaints Team had explained the nature of casino games and the lack of evidence for unfair practices, the player clarified that he had intended to leave a review rather than file a complaint. Consequently, we had rejected the complaint as per the player’s explicit request.

Read moreRead less Submitted: 30 Mar 2024 Case closed Our verdict

Player stopped responding

Disputed amount: Can$179

Player’s redemption of bonus is suspended.

The player from Ontario won a substantial amount and now experiences a suspension of fund redemptions. The casino mentioned a playthrough threshold, but they have not specified the exact amount required to unlock the funds.

Read moreRead less Submitted: 14 Mar 2024 Case closed Our verdict

Insufficient evidence from player

Disputed amount: Can$47,000

Player’s winnings have been confiscated.

The player from Canada was unable to withdraw winnings of $47,000 from Yukon Gold. The casino insisted that the player’s account and credit card did not match, leading to the confiscation of the winnings. The player claimed that he allegedly had provided all necessary documents. The casino maintained that the player used multiple bank accounts for depositing funds, some of which did not belong to him, which was a breach of the casino’s Terms and Conditions. The complaint was closed due to non-cooperation and insufficient evidence from the player.

Read moreRead less Submitted: 03 Feb 2024 Resolved Our verdict

Case closed

Disputed amount: Can$800

Player’s winnings haven’t been received yet.

The player from Canada had been waiting for a withdrawal for less than two weeks. Unfortunately, her payout hadn’t been received at that point. After the Complaints Team had advised her to wait for at least 14 days after requesting the withdrawal, she confirmed that she had received her withdrawal. Consequently, we had marked the complaint as ‘resolved’.

Read moreRead less Submitted: 27 Dec 2023 Case closed Our verdict

Player stopped responding

Disputed amount: Can$10

Player unable to claim bonus reward.

The player from Canada had reported that a promised $10 VIP casino rewards card bonus was not credited to their Yukon Gold account, despite multiple attempts and interactions with customer service agents. We had sought clarification from the player regarding the issue and attempted to mediate the situation. However, due to the player’s lack of response to our messages and questions, we were unable to proceed with the investigation or provide potential solutions. Consequently, the complaint was rejected.

Read moreRead less Submitted: 13 Dec 2023 Case closed Our verdict

Player stopped responding

Disputed amount: Can$7,050

Player’s account was blocked.

The player from Ontario had had his casino account suspended without explanation. Upon receiving the complaint, we had reached out to the player for additional details to better understand the situation. However, despite extending the response time by 7 days, the player had not responded to our inquiries. As a result, we had been unable to investigate further and had to reject the complaint.

Read moreRead less Submitted: 11 Dec 2023 Case closed Our verdict

Other

Disputed amount: Can$14,500

Player’s approved withdrawal has been delayed.

The player from Canada had been waiting for his approved withdrawal of 14,500. He disputed the casino’s claim that he reversed the withdrawal. The player had provided all necessary documents and insisted that he did not reverse the withdrawal. The casino, however, had maintained that the reversal was made from the same device and IP address that the player usually used. They provided instructions on how to view the reversal transactions. Eventually, the player’s use of offensive language led to the rejection of his complaint. The player was advised to approach eCogra for further assistance.

Read moreRead less Submitted: 08 Dec 2023 Case closed Our verdict

Other

Disputed amount: Can$39,000

Player’s winnings are delayed due to extensive ID check.

The player from Ontario had ongoing issues with a prolonged verification process that prevented him from withdrawing his winnings. We had concluded that since the player played down his winnings, we were unable to assist further. The player’s disappointment with the casino’s actions was noted, and the complaint remained public for transparency.

Read moreRead less Submitted: 02 Dec 2023 Case closed Our verdict

Player stopped responding

Disputed amount: 1,781 INR

Player’s deposit has been lost.

The player from India had a deposit issue where the transaction of 1780.83 INR (approximately $20) made on 2nd October 2023 via a UPI transaction did not show up in the casino account. This was not his first transaction with the casino. We had advised the player to contact his payment provider and warned him that the investigation might take approximately a month. We also extended the complaint timeline for an additional 21 days. However, due to the lack of response from the player to our further messages and questions, we had to reject the complaint.

Read moreRead less Submitted: 07 Oct 2023 Case closed Our verdict

Insufficient evidence from player

Disputed amount: Can$50

Player complains that he didn’t win anything.

The player from Canada is dissatisfied with the casino’s RTP (Return to Player). As the player has verified their communication with the official ADR but failed to submit any supporting evidence beforehand, we are classifying this case as “rejected.” The player is welcome to reach out to us again once the official ADR delivers its official decision.

Read moreRead less Submitted: 31 May 2023 Resolved Our verdict

Case closed

Disputed amount: Can$5,000

Player’s winnings haven’t been received yet.

The player from Ontario has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Read moreRead less Submitted: 28 Dec 2022 Case closed Our verdict

Player stopped responding

Disputed amount: $5,111 CLP

The player’s unable to withdraw his money.

The player’s unable to withdraw his money for unknown reason. The complaint was closed as the player stopped responding.

Submitted: 25 Nov 2022 Case closed Our verdict

Player stopped responding

Disputed amount: Can$5,900

The player’s withdrawal is delayed.

The player’s withdrawal is delayed for 2 weeks. The complaint was closed as the player stopped responding.

Submitted: 01 Nov 2022 Case closed Our verdict

Unjustified complaint

Disputed amount: Can$1,500

Player’s account has been blocked.

The player from Canada had his account blocked without further explanation. After a closer examination, we ended up rejecting this complaint as unjustified.

Submitted: 01 Sep 2022 Resolved Our verdict

Case closed

Disputed amount: €9,000

The player’s unable to withdraw his winnings.

The player’s unable to withdraw his winnings as the casino is non responsive. The complaint was resolved as the player could withdraw his winnings.

Submitted: 09 Apr 2022 Case closed Our verdict

Unjustified complaint

Disputed amount: €650

Player’s struggling to withdraw his winnings.

The player from Slovakia is experiencing difficulties withdrawing his funds due to limited availability of payment methods. We rejected this complaint as the funds have been played before we could intervene.

Read moreRead less Submitted: 06 Jun 2021 Case closed Our verdict

Player stopped responding

Disputed amount: €3,500

Player’s struggling to withdraw her winnings.

The player from Austria is experiencing difficulties withdrawing her funds. Additionally, it seems as the account was blocked and winnings confiscated. We rejected the complaint because the player didn’t respond to our messages and questions.

Read moreRead less Submitted: 26 Mar 2021 Case closed Our verdict

Player stopped responding

Disputed amount: €10

Player’s deposit has never been credited to her casino account.

The player from Canada has deposited money into her account, but the funds seem to be lost. We rejected the complaint because the player didn’t respond to our messages and questions.

Submitted: 15 Dec 2020 Case closed Our verdict

Player stopped responding

Disputed amount: Can$40

Player couldn’t deposit with her preferred payment method.

The player from Canada is experiencing difficulties depositing funds into her account through PayPal. We rejected the complaint because the player didn’t respond to our messages and questions.

Submitted: 28 Nov 2020 Resolved Our verdict

Case closed

Disputed amount: €500

Player’s withdrawal has been delayed.

The player from Finland has requested a withdrawal. Unfortunately, the payment seems to be delayed. Player’s complaint has been resolved successfully.

Submitted: 06 Nov 2020 Case closed Our verdict

Player stopped responding

Disputed amount: €365

Player has been accused of opening multiple accounts.

The player from Croatia has been accused of opening multiple accounts. The account has been blocked. We rejected the complaint because the player didn’t respond to our messages and questions.

Submitted: 26 Jun 2020 Case closed Our verdict

Player stopped responding

Disputed amount: €500

Player complains that he didn’t win anything.

The player from Austria is dissatisfied with the casino’s RTP (Return to Player) and questioning game fairness. We rejected the complaint because the player didn’t respond to our messages and questions.

Read moreRead less Submitted: 18 Mar 2020 Case closed Our verdict

Player stopped responding

Disputed amount: 8 kn

Player is convinced that this casino hacked his bank account.

The player claims that this casino hacked his bank account and stole his money. He is complaining that he never received a bonus and didn’t win anything. We rejected the complaint because the player didn’t respond to our messages and questions.

Read moreRead less Submitted: 09 Dec 2019 Unresolved Our verdict

Uncertain case, good regulator

Disputed amount: Can$540

Terms breach, deposit returned.

The customer had wanted to withdraw their money from the casino, but the casino seized the winnings and paid out only the deposit, citing a breach of their terms. No side provided conclusive evidence and the case had been elevated to an authority with no further information provided.

Read moreRead less Read more on: askgamblers.com Submitted: 5/2015

Resolved Our verdict

Case closed

Disputed amount: NZ$2,000

Player’s payout is delayed by Zodiac Casino

The player from New Zealand had experienced issues with withdrawal requests at Zodiac Casino since March 2024. Despite having submitted all necessary verification documents, the player’s winnings had not been paid out. The player also questioned two $20,000 transactions that appeared in their withdrawal history, which they claimed were never received. The casino clarified that these were refunds back to the player’s account when the withdrawal couldn’t be processed. The player’s most recent withdrawal of $2,000 was eventually released and received. However, the player expressed intent to pursue legal action to recover a previous $20,000 withdrawal attempt from the previous year. Due to the legal threats, the casino suggested the player refer their case to eCogra, an alternative dispute resolution center. We marked the recent withdrawal issue as resolved, but were unable to assist with the previous issue.

Read moreRead lessZodiac CasinoZodiac CasinoSafety Index:HighSafety Index Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index. Submitted: 19 Apr 2024 Resolved Our verdict

Case closed

Disputed amount: $200

Player’s winnings are on hold after account closure.

The player from Brazil, who had been a long-time user of the casino, encountered an issue when he attempted to withdraw his winnings of $200. Despite the casino’s claim of processing withdrawals within 48 hours, the player had been made to wait for over 72 hours. This had resulted in him closing his account out of frustration. After the complaint was submitted, the player received his withdrawal. Despite the resolution, he had expressed dissatisfaction with the casino’s withdrawal processing time, considering it disrespectful and inefficient. The complaint had been marked as resolved by our team.

Read moreRead lessZodiac CasinoZodiac CasinoSafety Index:HighSafety Index Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index. Submitted: 07 Feb 2024 Resolved Our verdict

Case closed

Disputed amount: €3,900

Player’s withdrawal has been delayed.

The player from Slovakia requested a withdrawal a few days ago, but it’s been pending since. The issue was eventually successfully resolved.

Zodiac CasinoZodiac CasinoSafety Index:HighSafety Index Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index. Submitted: 28 Dec 2021

Resolved Our verdict

Case closed

Disputed amount: Can$3,700

Player’s winnings haven’t been received yet.

The player from Ontario had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. The issue was resolved after the player confirmed receiving their winnings, indicating that the withdrawal had eventually been processed by the casino. The Complaints Team marked the complaint as ‘resolved’ in their system following this confirmation.

Read moreRead lessCasino ClassicCasino ClassicSafety Index:HighSafety Index Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index. Submitted: 20 Aug 2024 Resolved Our verdict

Case closed

Disputed amount: €2,500

Player’s struggling to complete account verification.

The player from Cyprus is experiencing difficulties withdrawing his winnings due to ongoing verification. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Read moreRead lessCasino ClassicCasino ClassicSafety Index:HighSafety Index Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index. Submitted: 05 Dec 2022 Resolved Our verdict

Case closed

Disputed amount: €112

Player’s withdrawal has been delayed.

The player from the Netherlands is dissatisfied with the length of the withdrawal process. The player received her withdrawal.

Casino ClassicCasino ClassicSafety Index:HighSafety Index Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index. Submitted: 24 Dec 2020

Resolved Our verdict

Case closed

Disputed amount: ??

The player is requesting copy of all collected personal information.

The player from the Germany is requesting a full report of collected personal information.The casino responded and stated that the player should have received an email. The player replied that they had not. An alternate email address was provided, and the casino resent the information. The player received this shortly after, and the complant was resolved.

Read moreRead lessCasino ShareCasino ShareSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 25 Jan 2023

Resolved Our verdict

Case closed

Disputed amount: €1,220

Casino refuses to payout to player’s card.

The player from Austria had issues with the casino refusing a payout to her Visa card, which she had previously used for deposits without a problem. Despite her account having been previously verified, the casino suggested alternative payment methods, which she could not access. After much back and forth, the casino eventually paid out via Swift. We marked the issue as resolved after the successful withdrawal via Swift.

Read moreRead lessQuatro CasinoQuatro CasinoSafety Index:HighSafety Index Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index. Submitted: 26 Mar 2024 Resolved Our verdict

Case closed

Disputed amount: €100

Player’s deposit has never been credited to his account.

The player from Germany has deposited money into his account, but the funds seem to be lost. The issue was successfully resolved.

Quatro CasinoQuatro CasinoSafety Index:HighSafety Index Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index. Submitted: 28 Feb 2020

Resolved Our verdict

Case closed

Disputed amount: €150

Player’s struggling to withdraw his winnings.

The player from Austria is experiencing difficulties withdrawing his funds due to a limited availability of payment methods. Player’s complaint has been resolved successfully.

Grand Hotel CasinoGrand Hotel CasinoSafety Index:HighSafety Index Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index. Submitted: 29 Mar 2021

Resolved Our verdict

Case closed

Disputed amount: ??

Player is experiencing an undefined problem.

The player from Ontario, Canada lost full access to her gaming account due to changes in local regulations in her country. As compensation, her gaming account was transferred to another casino belonging to the same group - Luxury Casino, which unfortunately also led to the player losing access to all accumulated achievements in the 777 Super Big BuildUp Deluxe slot game, while located in Ontario. The player inquired about the possibility to transfer the achievements to her new gaming account at Luxury Casino. The casino team decided to follow this unusual request and forwarded it to its software provider. The mission was successful. The player’s complaint was closed as ‘Resolved’.

Read moreRead lessUK Casino ClubUK Casino ClubSafety Index:HighSafety Index Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index. Submitted: 04 Jan 2023

Resolved Our verdict

Case closed

Disputed amount: €250

Player’s withdrawal has been delayed.

The player from Ireland has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Read moreRead lessCosmo CasinoCosmo CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 16 Feb 2023 Resolved Our verdict

Case closed

Disputed amount: €335

Player’s withdrawal has been delayed.

The player from Hamburg has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Read moreRead lessCosmo CasinoCosmo CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 18 Dec 2022 Resolved Our verdict

Case closed

Disputed amount: €100

Player’s withdrawal was delayed.

The player from Germany was waiting for her withdrawal since October. The issue was eventually resolved and the player received her funds.

Cosmo CasinoCosmo CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 09 Nov 2022

Resolved Our verdict

Case closed

Disputed amount: €575

Player’s winnings haven’t been received yet.

The player from Slovenia had been waiting for a withdrawal for less than two weeks. Unfortunately, his payout hadn’t been received yet. After he raised his concern with us, we advised him that withdrawal processes could take some time, often up to 14 days, and might be delayed due to factors such as KYC verification or a high volume of withdrawal requests. We encouraged him to be patient and cooperate fully with the casino. Following our advice, the player reported that his withdrawal was successfully transferred to his Skrill account after successful KYC verification. Therefore, we had marked this complaint as resolved.

Read moreRead lessCaptain Cooks CasinoCaptain Cooks CasinoSafety Index:HighSafety Index Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index. Submitted: 23 Nov 2023 Resolved Our verdict

Case closed

Disputed amount: Can$1,000

Player’s withdrawal has been delayed.

The player from Ontario had complained about a delay in the transfer of his winnings from an online casino. The player had requested the withdrawal on 11/10/23 and it had been released on 11/13/23, but he hadn’t received the requisite email to select his bank for the E-transfer. He had experienced a similar issue about a year ago, which had taken 30 working days to resolve. The player had expressed dissatisfaction with the casino’s customer service and the delay in receiving his winnings. However, the player later confirmed that he had received his funds. Consequently, we had marked the complaint as resolved.

Read moreRead lessCaptain Cooks CasinoCaptain Cooks CasinoSafety Index:HighSafety Index Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index. Submitted: 15 Nov 2023

Resolved Our verdict

Case closed

Disputed amount: €151

Withdrawal of player’s winnings has been delayed.

The player from Finland submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Read moreRead lessLuxury CasinoLuxury CasinoSafety Index:HighSafety Index Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index. Submitted: 02 Dec 2022 Show more complaints (+34)Case closed Our verdict

Player stopped responding

Disputed amount: NZ$204

Player’s withdrawal has been delayed.

The player from New Zealand was unable to withdraw funds using their existing visa card despite the money being from non-bonus winnings and not breaking any rules. The Complaints Team had reached out for additional information and extended the response time; however, the player did not respond. As a result, the complaint was rejected due to insufficient information to investigate further.

Read moreRead less Submitted: 04 Aug 2024 The player from New Zealand was unable to withdraw funds using their existing visa card despite the money being from non-bonus winnings and not breaking any rules. The Complaints Team had reached out for additional information and extended the response time; however, the player did not respond. As a result, the complaint was rejected due to insufficient information to investigate further.

Case closed Our verdict

Player stopped responding

Disputed amount: Can$10,000

Player complains about unfair games and poor customer support.

The player from Alberta faced issues with the casino, including suspected unfair games, problems with promotions, and poor customer support. The player also claimed that the slots performed poorly when the wager was complete, and the inconsistency in the game’s performance raised suspicions of foul play. We requested more evidence to support the claims but received no response from the player. Consequently, the complaint was rejected due to a lack of further information and communication.

Read moreRead less Submitted: 25 May 2024 The player from Alberta faced issues with the casino, including suspected unfair games, problems with promotions, and poor customer support. The player also claimed that the slots performed poorly when the wager was complete, and the inconsistency in the game’s performance raised suspicions of foul play. We requested more evidence to support the claims but received no response from the player. Consequently, the complaint was rejected due to a lack of further information and communication.

Case closed Our verdict

Player stopped responding

Disputed amount: Can$358

Player’s accidental deposit hasn’t been refunded.

The player from Canada had accidentally deposited their 3-digit security code instead of a deposit amount. Despite having contacted the casino immediately for a refund, she had not received it. The player had communicated with the casino daily, receiving different responses each time. The casino had then transferred her case to risk management, leading to further delays. The player had provided all requested documentation to us, including payment receipts and screenshots of her conversations with the casino. However, due to a lack of response from the player to our further inquiries, we had been unable to proceed with the investigation or provide potential solutions. The complaint was consequently rejected.

Read moreRead less Submitted: 03 May 2024 The player from Canada had accidentally deposited their 3-digit security code instead of a deposit amount. Despite having contacted the casino immediately for a refund, she had not received it. The player had communicated with the casino daily, receiving different responses each time. The casino had then transferred her case to risk management, leading to further delays. The player had provided all requested documentation to us, including payment receipts and screenshots of her conversations with the casino. However, due to a lack of response from the player to our further inquiries, we had been unable to proceed with the investigation or provide potential solutions. The complaint was consequently rejected.

Case closed Our verdict

Other

Disputed amount: ??

Player faced technical issues and missing bonus.

The player from New Zealand had reported experiencing site glitches after depositing over 12k, which had resulted in no winnings. Additionally, he had complained about not receiving a bonus despite depositing over 3 thousand. After the Complaints Team had explained the nature of casino games and the lack of evidence for unfair practices, the player clarified that he had intended to leave a review rather than file a complaint. Consequently, we had rejected the complaint as per the player’s explicit request.

Read moreRead less Submitted: 30 Mar 2024 The player from New Zealand had reported experiencing site glitches after depositing over 12k, which had resulted in no winnings. Additionally, he had complained about not receiving a bonus despite depositing over 3 thousand. After the Complaints Team had explained the nature of casino games and the lack of evidence for unfair practices, the player clarified that he had intended to leave a review rather than file a complaint. Consequently, we had rejected the complaint as per the player’s explicit request.

Case closed Our verdict

Player stopped responding

Disputed amount: Can$179

Player’s redemption of bonus is suspended.

The player from Ontario won a substantial amount and now experiences a suspension of fund redemptions. The casino mentioned a playthrough threshold, but they have not specified the exact amount required to unlock the funds.

Read moreRead less Submitted: 14 Mar 2024 The player from Ontario won a substantial amount and now experiences a suspension of fund redemptions. The casino mentioned a playthrough threshold, but they have not specified the exact amount required to unlock the funds.

Case closed Our verdict

Insufficient evidence from player

Disputed amount: Can$47,000

Player’s winnings have been confiscated.

The player from Canada was unable to withdraw winnings of $47,000 from Yukon Gold. The casino insisted that the player’s account and credit card did not match, leading to the confiscation of the winnings. The player claimed that he allegedly had provided all necessary documents. The casino maintained that the player used multiple bank accounts for depositing funds, some of which did not belong to him, which was a breach of the casino’s Terms and Conditions. The complaint was closed due to non-cooperation and insufficient evidence from the player.

Read moreRead less Submitted: 03 Feb 2024 The player from Canada was unable to withdraw winnings of $47,000 from Yukon Gold. The casino insisted that the player’s account and credit card did not match, leading to the confiscation of the winnings. The player claimed that he allegedly had provided all necessary documents. The casino maintained that the player used multiple bank accounts for depositing funds, some of which did not belong to him, which was a breach of the casino’s Terms and Conditions. The complaint was closed due to non-cooperation and insufficient evidence from the player.

Resolved Our verdict

Case closed

Disputed amount: Can$800

Player’s winnings haven’t been received yet.

The player from Canada had been waiting for a withdrawal for less than two weeks. Unfortunately, her payout hadn’t been received at that point. After the Complaints Team had advised her to wait for at least 14 days after requesting the withdrawal, she confirmed that she had received her withdrawal. Consequently, we had marked the complaint as ‘resolved’.

Read moreRead less Submitted: 27 Dec 2023 The player from Canada had been waiting for a withdrawal for less than two weeks. Unfortunately, her payout hadn’t been received at that point. After the Complaints Team had advised her to wait for at least 14 days after requesting the withdrawal, she confirmed that she had received her withdrawal. Consequently, we had marked the complaint as ‘resolved’.

Case closed Our verdict

Player stopped responding

Disputed amount: Can$10

Player unable to claim bonus reward.

The player from Canada had reported that a promised $10 VIP casino rewards card bonus was not credited to their Yukon Gold account, despite multiple attempts and interactions with customer service agents. We had sought clarification from the player regarding the issue and attempted to mediate the situation. However, due to the player’s lack of response to our messages and questions, we were unable to proceed with the investigation or provide potential solutions. Consequently, the complaint was rejected.

Read moreRead less Submitted: 13 Dec 2023 The player from Canada had reported that a promised $10 VIP casino rewards card bonus was not credited to their Yukon Gold account, despite multiple attempts and interactions with customer service agents. We had sought clarification from the player regarding the issue and attempted to mediate the situation. However, due to the player’s lack of response to our messages and questions, we were unable to proceed with the investigation or provide potential solutions. Consequently, the complaint was rejected.

Case closed Our verdict

Player stopped responding

Disputed amount: Can$7,050

Player’s account was blocked.

The player from Ontario had had his casino account suspended without explanation. Upon receiving the complaint, we had reached out to the player for additional details to better understand the situation. However, despite extending the response time by 7 days, the player had not responded to our inquiries. As a result, we had been unable to investigate further and had to reject the complaint.

Read moreRead less Submitted: 11 Dec 2023 The player from Ontario had had his casino account suspended without explanation. Upon receiving the complaint, we had reached out to the player for additional details to better understand the situation. However, despite extending the response time by 7 days, the player had not responded to our inquiries. As a result, we had been unable to investigate further and had to reject the complaint.

Case closed Our verdict

Other

Disputed amount: Can$14,500

Player’s approved withdrawal has been delayed.

The player from Canada had been waiting for his approved withdrawal of 14,500. He disputed the casino’s claim that he reversed the withdrawal. The player had provided all necessary documents and insisted that he did not reverse the withdrawal. The casino, however, had maintained that the reversal was made from the same device and IP address that the player usually used. They provided instructions on how to view the reversal transactions. Eventually, the player’s use of offensive language led to the rejection of his complaint. The player was advised to approach eCogra for further assistance.

Read moreRead less Submitted: 08 Dec 2023 The player from Canada had been waiting for his approved withdrawal of 14,500. He disputed the casino’s claim that he reversed the withdrawal. The player had provided all necessary documents and insisted that he did not reverse the withdrawal. The casino, however, had maintained that the reversal was made from the same device and IP address that the player usually used. They provided instructions on how to view the reversal transactions. Eventually, the player’s use of offensive language led to the rejection of his complaint. The player was advised to approach eCogra for further assistance.

Case closed Our verdict

Other

Disputed amount: Can$39,000

Player’s winnings are delayed due to extensive ID check.

The player from Ontario had ongoing issues with a prolonged verification process that prevented him from withdrawing his winnings. We had concluded that since the player played down his winnings, we were unable to assist further. The player’s disappointment with the casino’s actions was noted, and the complaint remained public for transparency.

Read moreRead less Submitted: 02 Dec 2023 Case closed Our verdict

Player stopped responding

Disputed amount: 1,781 INR

Player’s deposit has been lost.

The player from India had a deposit issue where the transaction of 1780.83 INR (approximately $20) made on 2nd October 2023 via a UPI transaction did not show up in the casino account. This was not his first transaction with the casino. We had advised the player to contact his payment provider and warned him that the investigation might take approximately a month. We also extended the complaint timeline for an additional 21 days. However, due to the lack of response from the player to our further messages and questions, we had to reject the complaint.

Read moreRead less Submitted: 07 Oct 2023 Case closed Our verdict

Insufficient evidence from player

Disputed amount: Can$50

Player complains that he didn’t win anything.

The player from Canada is dissatisfied with the casino’s RTP (Return to Player). As the player has verified their communication with the official ADR but failed to submit any supporting evidence beforehand, we are classifying this case as “rejected.” The player is welcome to reach out to us again once the official ADR delivers its official decision.

Read moreRead less Submitted: 31 May 2023 Resolved Our verdict

Case closed

Disputed amount: Can$5,000

Player’s winnings haven’t been received yet.

The player from Ontario has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Read moreRead less Submitted: 28 Dec 2022 Case closed Our verdict

Player stopped responding

Disputed amount: $5,111 CLP

The player’s unable to withdraw his money.

The player’s unable to withdraw his money for unknown reason. The complaint was closed as the player stopped responding.

Submitted: 25 Nov 2022 Case closed Our verdict

Player stopped responding

Disputed amount: Can$5,900

The player’s withdrawal is delayed.

The player’s withdrawal is delayed for 2 weeks. The complaint was closed as the player stopped responding.

Submitted: 01 Nov 2022 Case closed Our verdict

Unjustified complaint

Disputed amount: Can$1,500

Player’s account has been blocked.

The player from Canada had his account blocked without further explanation. After a closer examination, we ended up rejecting this complaint as unjustified.

Submitted: 01 Sep 2022 Resolved Our verdict

Case closed

Disputed amount: €9,000

The player’s unable to withdraw his winnings.

The player’s unable to withdraw his winnings as the casino is non responsive. The complaint was resolved as the player could withdraw his winnings.

Submitted: 09 Apr 2022 Case closed Our verdict

Unjustified complaint

Disputed amount: €650

Player’s struggling to withdraw his winnings.

The player from Slovakia is experiencing difficulties withdrawing his funds due to limited availability of payment methods. We rejected this complaint as the funds have been played before we could intervene.

Read moreRead less Submitted: 06 Jun 2021 Case closed Our verdict

Player stopped responding

Disputed amount: €3,500

Player’s struggling to withdraw her winnings.

The player from Austria is experiencing difficulties withdrawing her funds. Additionally, it seems as the account was blocked and winnings confiscated. We rejected the complaint because the player didn’t respond to our messages and questions.

Read moreRead less Submitted: 26 Mar 2021 Case closed Our verdict

Player stopped responding

Disputed amount: €10

Player’s deposit has never been credited to her casino account.

The player from Canada has deposited money into her account, but the funds seem to be lost. We rejected the complaint because the player didn’t respond to our messages and questions.

Submitted: 15 Dec 2020 Case closed Our verdict

Player stopped responding

Disputed amount: Can$40

Player couldn’t deposit with her preferred payment method.

The player from Canada is experiencing difficulties depositing funds into her account through PayPal. We rejected the complaint because the player didn’t respond to our messages and questions.

Submitted: 28 Nov 2020 Resolved Our verdict

Case closed

Disputed amount: €500

Player’s withdrawal has been delayed.

The player from Finland has requested a withdrawal. Unfortunately, the payment seems to be delayed. Player’s complaint has been resolved successfully.

Submitted: 06 Nov 2020 Case closed Our verdict

Player stopped responding

Disputed amount: €365

Player has been accused of opening multiple accounts.

The player from Croatia has been accused of opening multiple accounts. The account has been blocked. We rejected the complaint because the player didn’t respond to our messages and questions.

Submitted: 26 Jun 2020 Case closed Our verdict

Player stopped responding

Disputed amount: €500

Player complains that he didn’t win anything.

The player from Austria is dissatisfied with the casino’s RTP (Return to Player) and questioning game fairness. We rejected the complaint because the player didn’t respond to our messages and questions.

Read moreRead less Submitted: 18 Mar 2020 Case closed Our verdict

Player stopped responding

Disputed amount: 8 kn

Player is convinced that this casino hacked his bank account.

The player claims that this casino hacked his bank account and stole his money. He is complaining that he never received a bonus and didn’t win anything. We rejected the complaint because the player didn’t respond to our messages and questions.

Read moreRead less Submitted: 09 Dec 2019 Unresolved Our verdict

Uncertain case, good regulator

Disputed amount: Can$540

Terms breach, deposit returned.

The customer had wanted to withdraw their money from the casino, but the casino seized the winnings and paid out only the deposit, citing a breach of their terms. No side provided conclusive evidence and the case had been elevated to an authority with no further information provided.

Read moreRead less Read more on: askgamblers.com Submitted: 5/2015

Resolved Our verdict

Case closed

Disputed amount: NZ$2,000

Player’s payout is delayed by Zodiac Casino

The player from New Zealand had experienced issues with withdrawal requests at Zodiac Casino since March 2024. Despite having submitted all necessary verification documents, the player’s winnings had not been paid out. The player also questioned two $20,000 transactions that appeared in their withdrawal history, which they claimed were never received. The casino clarified that these were refunds back to the player’s account when the withdrawal couldn’t be processed. The player’s most recent withdrawal of $2,000 was eventually released and received. However, the player expressed intent to pursue legal action to recover a previous $20,000 withdrawal attempt from the previous year. Due to the legal threats, the casino suggested the player refer their case to eCogra, an alternative dispute resolution center. We marked the recent withdrawal issue as resolved, but were unable to assist with the previous issue.

Read moreRead lessZodiac CasinoZodiac CasinoSafety Index:HighSafety Index Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index. Submitted: 19 Apr 2024 Resolved Our verdict

Case closed

Disputed amount: $200

Player’s winnings are on hold after account closure.

The player from Brazil, who had been a long-time user of the casino, encountered an issue when he attempted to withdraw his winnings of $200. Despite the casino’s claim of processing withdrawals within 48 hours, the player had been made to wait for over 72 hours. This had resulted in him closing his account out of frustration. After the complaint was submitted, the player received his withdrawal. Despite the resolution, he had expressed dissatisfaction with the casino’s withdrawal processing time, considering it disrespectful and inefficient. The complaint had been marked as resolved by our team.

Read moreRead lessZodiac CasinoZodiac CasinoSafety Index:HighSafety Index Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index. Submitted: 07 Feb 2024 Resolved Our verdict

Case closed

Disputed amount: €3,900

Player’s withdrawal has been delayed.

The player from Slovakia requested a withdrawal a few days ago, but it’s been pending since. The issue was eventually successfully resolved.

Zodiac CasinoZodiac CasinoSafety Index:HighSafety Index Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index. Submitted: 28 Dec 2021

Resolved Our verdict

Case closed

Disputed amount: Can$3,700

Player’s winnings haven’t been received yet.

The player from Ontario had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. The issue was resolved after the player confirmed receiving their winnings, indicating that the withdrawal had eventually been processed by the casino. The Complaints Team marked the complaint as ‘resolved’ in their system following this confirmation.

Read moreRead lessCasino ClassicCasino ClassicSafety Index:HighSafety Index Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index. Submitted: 20 Aug 2024 Resolved Our verdict

Case closed

Disputed amount: €2,500

Player’s struggling to complete account verification.

The player from Cyprus is experiencing difficulties withdrawing his winnings due to ongoing verification. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Read moreRead lessCasino ClassicCasino ClassicSafety Index:HighSafety Index Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index. Submitted: 05 Dec 2022 Resolved Our verdict

Case closed

Disputed amount: €112

Player’s withdrawal has been delayed.

The player from the Netherlands is dissatisfied with the length of the withdrawal process. The player received her withdrawal.

Casino ClassicCasino ClassicSafety Index:HighSafety Index Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index. Submitted: 24 Dec 2020

Resolved Our verdict

Case closed

Disputed amount: ??

The player is requesting copy of all collected personal information.

The player from the Germany is requesting a full report of collected personal information.The casino responded and stated that the player should have received an email. The player replied that they had not. An alternate email address was provided, and the casino resent the information. The player received this shortly after, and the complant was resolved.

Read moreRead lessCasino ShareCasino ShareSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 25 Jan 2023

Resolved Our verdict

Case closed

Disputed amount: €1,220

Casino refuses to payout to player’s card.

The player from Austria had issues with the casino refusing a payout to her Visa card, which she had previously used for deposits without a problem. Despite her account having been previously verified, the casino suggested alternative payment methods, which she could not access. After much back and forth, the casino eventually paid out via Swift. We marked the issue as resolved after the successful withdrawal via Swift.

Read moreRead lessQuatro CasinoQuatro CasinoSafety Index:HighSafety Index Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index. Submitted: 26 Mar 2024 Resolved Our verdict

Case closed

Disputed amount: €100

Player’s deposit has never been credited to his account.

The player from Germany has deposited money into his account, but the funds seem to be lost. The issue was successfully resolved.

Quatro CasinoQuatro CasinoSafety Index:HighSafety Index Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index. Submitted: 28 Feb 2020

Resolved Our verdict

Case closed

Disputed amount: €150

Player’s struggling to withdraw his winnings.

The player from Austria is experiencing difficulties withdrawing his funds due to a limited availability of payment methods. Player’s complaint has been resolved successfully.

Grand Hotel CasinoGrand Hotel CasinoSafety Index:HighSafety Index Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index. Submitted: 29 Mar 2021

Resolved Our verdict

Case closed

Disputed amount: ??

Player is experiencing an undefined problem.

The player from Ontario, Canada lost full access to her gaming account due to changes in local regulations in her country. As compensation, her gaming account was transferred to another casino belonging to the same group - Luxury Casino, which unfortunately also led to the player losing access to all accumulated achievements in the 777 Super Big BuildUp Deluxe slot game, while located in Ontario. The player inquired about the possibility to transfer the achievements to her new gaming account at Luxury Casino. The casino team decided to follow this unusual request and forwarded it to its software provider. The mission was successful. The player’s complaint was closed as ‘Resolved’.

Read moreRead lessUK Casino ClubUK Casino ClubSafety Index:HighSafety Index Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index. Submitted: 04 Jan 2023

Resolved Our verdict

Case closed

Disputed amount: €250

Player’s withdrawal has been delayed.

The player from Ireland has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Read moreRead lessCosmo CasinoCosmo CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 16 Feb 2023 Resolved Our verdict

Case closed

Disputed amount: €335

Player’s withdrawal has been delayed.

The player from Hamburg has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Read moreRead lessCosmo CasinoCosmo CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 18 Dec 2022 Resolved Our verdict

Case closed

Disputed amount: €100

Player’s withdrawal was delayed.

The player from Germany was waiting for her withdrawal since October. The issue was eventually resolved and the player received her funds.

Cosmo CasinoCosmo CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 09 Nov 2022

Resolved Our verdict

Case closed

Disputed amount: €575

Player’s winnings haven’t been received yet.

The player from Slovenia had been waiting for a withdrawal for less than two weeks. Unfortunately, his payout hadn’t been received yet. After he raised his concern with us, we advised him that withdrawal processes could take some time, often up to 14 days, and might be delayed due to factors such as KYC verification or a high volume of withdrawal requests. We encouraged him to be patient and cooperate fully with the casino. Following our advice, the player reported that his withdrawal was successfully transferred to his Skrill account after successful KYC verification. Therefore, we had marked this complaint as resolved.

Read moreRead lessCaptain Cooks CasinoCaptain Cooks CasinoSafety Index:HighSafety Index Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index. Submitted: 23 Nov 2023 Resolved Our verdict

Case closed

Disputed amount: Can$1,000

Player’s withdrawal has been delayed.

The player from Ontario had complained about a delay in the transfer of his winnings from an online casino. The player had requested the withdrawal on 11/10/23 and it had been released on 11/13/23, but he hadn’t received the requisite email to select his bank for the E-transfer. He had experienced a similar issue about a year ago, which had taken 30 working days to resolve. The player had expressed dissatisfaction with the casino’s customer service and the delay in receiving his winnings. However, the player later confirmed that he had received his funds. Consequently, we had marked the complaint as resolved.

Read moreRead lessCaptain Cooks CasinoCaptain Cooks CasinoSafety Index:HighSafety Index Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index. Submitted: 15 Nov 2023

Resolved Our verdict

Case closed

Disputed amount: €151

Withdrawal of player’s winnings has been delayed.

The player from Finland submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Read moreRead lessLuxury CasinoLuxury CasinoSafety Index:HighSafety Index Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index. Submitted: 02 Dec 2022 The player from Ontario had ongoing issues with a prolonged verification process that prevented him from withdrawing his winnings. We had concluded that since the player played down his winnings, we were unable to assist further. The player’s disappointment with the casino’s actions was noted, and the complaint remained public for transparency.

The player from India had a deposit issue where the transaction of 1780.83 INR (approximately $20) made on 2nd October 2023 via a UPI transaction did not show up in the casino account. This was not his first transaction with the casino. We had advised the player to contact his payment provider and warned him that the investigation might take approximately a month. We also extended the complaint timeline for an additional 21 days. However, due to the lack of response from the player to our further messages and questions, we had to reject the complaint.

The player from Canada is dissatisfied with the casino’s RTP (Return to Player). As the player has verified their communication with the official ADR but failed to submit any supporting evidence beforehand, we are classifying this case as “rejected.” The player is welcome to reach out to us again once the official ADR delivers its official decision.

The player from Ontario has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player’s unable to withdraw his money for unknown reason. The complaint was closed as the player stopped responding.

The player’s withdrawal is delayed for 2 weeks. The complaint was closed as the player stopped responding.

The player from Canada had his account blocked without further explanation. After a closer examination, we ended up rejecting this complaint as unjustified.

The player’s unable to withdraw his winnings as the casino is non responsive. The complaint was resolved as the player could withdraw his winnings.

The player from Slovakia is experiencing difficulties withdrawing his funds due to limited availability of payment methods. We rejected this complaint as the funds have been played before we could intervene.

The player from Austria is experiencing difficulties withdrawing her funds. Additionally, it seems as the account was blocked and winnings confiscated. We rejected the complaint because the player didn’t respond to our messages and questions.

The player from Canada has deposited money into her account, but the funds seem to be lost. We rejected the complaint because the player didn’t respond to our messages and questions.

The player from Canada is experiencing difficulties depositing funds into her account through PayPal. We rejected the complaint because the player didn’t respond to our messages and questions.

The player from Finland has requested a withdrawal. Unfortunately, the payment seems to be delayed. Player’s complaint has been resolved successfully.

The player from Croatia has been accused of opening multiple accounts. The account has been blocked. We rejected the complaint because the player didn’t respond to our messages and questions.

The player from Austria is dissatisfied with the casino’s RTP (Return to Player) and questioning game fairness. We rejected the complaint because the player didn’t respond to our messages and questions.

The player claims that this casino hacked his bank account and stole his money. He is complaining that he never received a bonus and didn’t win anything. We rejected the complaint because the player didn’t respond to our messages and questions.

The customer had wanted to withdraw their money from the casino, but the casino seized the winnings and paid out only the deposit, citing a breach of their terms. No side provided conclusive evidence and the case had been elevated to an authority with no further information provided.

Resolved Our verdict

Case closed

Disputed amount: NZ$2,000

Player’s payout is delayed by Zodiac Casino

The player from New Zealand had experienced issues with withdrawal requests at Zodiac Casino since March 2024. Despite having submitted all necessary verification documents, the player’s winnings had not been paid out. The player also questioned two $20,000 transactions that appeared in their withdrawal history, which they claimed were never received. The casino clarified that these were refunds back to the player’s account when the withdrawal couldn’t be processed. The player’s most recent withdrawal of $2,000 was eventually released and received. However, the player expressed intent to pursue legal action to recover a previous $20,000 withdrawal attempt from the previous year. Due to the legal threats, the casino suggested the player refer their case to eCogra, an alternative dispute resolution center. We marked the recent withdrawal issue as resolved, but were unable to assist with the previous issue.

Read moreRead lessZodiac CasinoZodiac CasinoSafety Index:HighSafety Index Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index. Submitted: 19 Apr 2024 The player from New Zealand had experienced issues with withdrawal requests at Zodiac Casino since March 2024. Despite having submitted all necessary verification documents, the player’s winnings had not been paid out. The player also questioned two $20,000 transactions that appeared in their withdrawal history, which they claimed were never received. The casino clarified that these were refunds back to the player’s account when the withdrawal couldn’t be processed. The player’s most recent withdrawal of $2,000 was eventually released and received. However, the player expressed intent to pursue legal action to recover a previous $20,000 withdrawal attempt from the previous year. Due to the legal threats, the casino suggested the player refer their case to eCogra, an alternative dispute resolution center. We marked the recent withdrawal issue as resolved, but were unable to assist with the previous issue.

Safety Index:HighSafety Index Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index. Resolved Our verdict

Case closed

Disputed amount: $200

Player’s winnings are on hold after account closure.

The player from Brazil, who had been a long-time user of the casino, encountered an issue when he attempted to withdraw his winnings of $200. Despite the casino’s claim of processing withdrawals within 48 hours, the player had been made to wait for over 72 hours. This had resulted in him closing his account out of frustration. After the complaint was submitted, the player received his withdrawal. Despite the resolution, he had expressed dissatisfaction with the casino’s withdrawal processing time, considering it disrespectful and inefficient. The complaint had been marked as resolved by our team.

Read moreRead lessZodiac CasinoZodiac CasinoSafety Index:HighSafety Index Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index. Submitted: 07 Feb 2024 The player from Brazil, who had been a long-time user of the casino, encountered an issue when he attempted to withdraw his winnings of $200. Despite the casino’s claim of processing withdrawals within 48 hours, the player had been made to wait for over 72 hours. This had resulted in him closing his account out of frustration. After the complaint was submitted, the player received his withdrawal. Despite the resolution, he had expressed dissatisfaction with the casino’s withdrawal processing time, considering it disrespectful and inefficient. The complaint had been marked as resolved by our team.

Safety Index:HighSafety Index Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index. Resolved Our verdict

Case closed

Disputed amount: €3,900

Player’s withdrawal has been delayed.

The player from Slovakia requested a withdrawal a few days ago, but it’s been pending since. The issue was eventually successfully resolved.

Zodiac CasinoZodiac CasinoSafety Index:HighSafety Index Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index. Submitted: 28 Dec 2021 The player from Slovakia requested a withdrawal a few days ago, but it’s been pending since. The issue was eventually successfully resolved.

Safety Index:HighSafety Index Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.

Resolved Our verdict

Case closed

Disputed amount: Can$3,700

Player’s winnings haven’t been received yet.

The player from Ontario had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. The issue was resolved after the player confirmed receiving their winnings, indicating that the withdrawal had eventually been processed by the casino. The Complaints Team marked the complaint as ‘resolved’ in their system following this confirmation.

Read moreRead lessCasino ClassicCasino ClassicSafety Index:HighSafety Index Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index. Submitted: 20 Aug 2024 The player from Ontario had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. The issue was resolved after the player confirmed receiving their winnings, indicating that the withdrawal had eventually been processed by the casino. The Complaints Team marked the complaint as ‘resolved’ in their system following this confirmation.

Safety Index:HighSafety Index Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index. Resolved Our verdict

Case closed

Disputed amount: €2,500

Player’s struggling to complete account verification.

The player from Cyprus is experiencing difficulties withdrawing his winnings due to ongoing verification. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Read moreRead lessCasino ClassicCasino ClassicSafety Index:HighSafety Index Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index. Submitted: 05 Dec 2022 The player from Cyprus is experiencing difficulties withdrawing his winnings due to ongoing verification. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Safety Index:HighSafety Index Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index. Resolved Our verdict

Case closed

Disputed amount: €112

Player’s withdrawal has been delayed.

The player from the Netherlands is dissatisfied with the length of the withdrawal process. The player received her withdrawal.

Casino ClassicCasino ClassicSafety Index:HighSafety Index Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index. Submitted: 24 Dec 2020 The player from the Netherlands is dissatisfied with the length of the withdrawal process. The player received her withdrawal.

Safety Index:HighSafety Index Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.

Resolved Our verdict

Case closed

Disputed amount: ??

The player is requesting copy of all collected personal information.

The player from the Germany is requesting a full report of collected personal information.The casino responded and stated that the player should have received an email. The player replied that they had not. An alternate email address was provided, and the casino resent the information. The player received this shortly after, and the complant was resolved.

Read moreRead lessCasino ShareCasino ShareSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 25 Jan 2023 The player from the Germany is requesting a full report of collected personal information.The casino responded and stated that the player should have received an email. The player replied that they had not. An alternate email address was provided, and the casino resent the information. The player received this shortly after, and the complant was resolved.

Safety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.

Resolved Our verdict

Case closed

Disputed amount: €1,220

Casino refuses to payout to player’s card.

The player from Austria had issues with the casino refusing a payout to her Visa card, which she had previously used for deposits without a problem. Despite her account having been previously verified, the casino suggested alternative payment methods, which she could not access. After much back and forth, the casino eventually paid out via Swift. We marked the issue as resolved after the successful withdrawal via Swift.

Read moreRead lessQuatro CasinoQuatro CasinoSafety Index:HighSafety Index Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index. Submitted: 26 Mar 2024 The player from Austria had issues with the casino refusing a payout to her Visa card, which she had previously used for deposits without a problem. Despite her account having been previously verified, the casino suggested alternative payment methods, which she could not access. After much back and forth, the casino eventually paid out via Swift. We marked the issue as resolved after the successful withdrawal via Swift.

Safety Index:HighSafety Index Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index. Resolved Our verdict

Case closed

Disputed amount: €100

Player’s deposit has never been credited to his account.

The player from Germany has deposited money into his account, but the funds seem to be lost. The issue was successfully resolved.

Quatro CasinoQuatro CasinoSafety Index:HighSafety Index Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index. Submitted: 28 Feb 2020 The player from Germany has deposited money into his account, but the funds seem to be lost. The issue was successfully resolved.

Safety Index:HighSafety Index Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.

Resolved Our verdict

Case closed

Disputed amount: €150

Player’s struggling to withdraw his winnings.

The player from Austria is experiencing difficulties withdrawing his funds due to a limited availability of payment methods. Player’s complaint has been resolved successfully.

Grand Hotel CasinoGrand Hotel CasinoSafety Index:HighSafety Index Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index. Submitted: 29 Mar 2021 The player from Austria is experiencing difficulties withdrawing his funds due to a limited availability of payment methods. Player’s complaint has been resolved successfully.

Safety Index:HighSafety Index Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.

Resolved Our verdict

Case closed

Disputed amount: ??

Player is experiencing an undefined problem.

The player from Ontario, Canada lost full access to her gaming account due to changes in local regulations in her country. As compensation, her gaming account was transferred to another casino belonging to the same group - Luxury Casino, which unfortunately also led to the player losing access to all accumulated achievements in the 777 Super Big BuildUp Deluxe slot game, while located in Ontario. The player inquired about the possibility to transfer the achievements to her new gaming account at Luxury Casino. The casino team decided to follow this unusual request and forwarded it to its software provider. The mission was successful. The player’s complaint was closed as ‘Resolved’.

Read moreRead lessUK Casino ClubUK Casino ClubSafety Index:HighSafety Index Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index. Submitted: 04 Jan 2023 The player from Ontario, Canada lost full access to her gaming account due to changes in local regulations in her country. As compensation, her gaming account was transferred to another casino belonging to the same group - Luxury Casino, which unfortunately also led to the player losing access to all accumulated achievements in the 777 Super Big BuildUp Deluxe slot game, while located in Ontario. The player inquired about the possibility to transfer the achievements to her new gaming account at Luxury Casino. The casino team decided to follow this unusual request and forwarded it to its software provider. The mission was successful. The player’s complaint was closed as ‘Resolved’.

Safety Index:HighSafety Index Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.

Resolved Our verdict

Case closed

Disputed amount: €250

Player’s withdrawal has been delayed.

The player from Ireland has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Read moreRead lessCosmo CasinoCosmo CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 16 Feb 2023 The player from Ireland has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Safety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Resolved Our verdict

Case closed

Disputed amount: €335

Player’s withdrawal has been delayed.

The player from Hamburg has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Read moreRead lessCosmo CasinoCosmo CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 18 Dec 2022 The player from Hamburg has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Safety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Resolved Our verdict

Case closed

Disputed amount: €100

Player’s withdrawal was delayed.

The player from Germany was waiting for her withdrawal since October. The issue was eventually resolved and the player received her funds.

Cosmo CasinoCosmo CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 09 Nov 2022 The player from Germany was waiting for her withdrawal since October. The issue was eventually resolved and the player received her funds.

Safety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.

Resolved Our verdict

Case closed

Disputed amount: €575

Player’s winnings haven’t been received yet.

The player from Slovenia had been waiting for a withdrawal for less than two weeks. Unfortunately, his payout hadn’t been received yet. After he raised his concern with us, we advised him that withdrawal processes could take some time, often up to 14 days, and might be delayed due to factors such as KYC verification or a high volume of withdrawal requests. We encouraged him to be patient and cooperate fully with the casino. Following our advice, the player reported that his withdrawal was successfully transferred to his Skrill account after successful KYC verification. Therefore, we had marked this complaint as resolved.

Read moreRead lessCaptain Cooks CasinoCaptain Cooks CasinoSafety Index:HighSafety Index Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index. Submitted: 23 Nov 2023 The player from Slovenia had been waiting for a withdrawal for less than two weeks. Unfortunately, his payout hadn’t been received yet. After he raised his concern with us, we advised him that withdrawal processes could take some time, often up to 14 days, and might be delayed due to factors such as KYC verification or a high volume of withdrawal requests. We encouraged him to be patient and cooperate fully with the casino. Following our advice, the player reported that his withdrawal was successfully transferred to his Skrill account after successful KYC verification. Therefore, we had marked this complaint as resolved.

Safety Index:HighSafety Index Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index. Resolved Our verdict

Case closed

Disputed amount: Can$1,000

Player’s withdrawal has been delayed.

The player from Ontario had complained about a delay in the transfer of his winnings from an online casino. The player had requested the withdrawal on 11/10/23 and it had been released on 11/13/23, but he hadn’t received the requisite email to select his bank for the E-transfer. He had experienced a similar issue about a year ago, which had taken 30 working days to resolve. The player had expressed dissatisfaction with the casino’s customer service and the delay in receiving his winnings. However, the player later confirmed that he had received his funds. Consequently, we had marked the complaint as resolved.

Read moreRead lessCaptain Cooks CasinoCaptain Cooks CasinoSafety Index:HighSafety Index Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index. Submitted: 15 Nov 2023 The player from Ontario had complained about a delay in the transfer of his winnings from an online casino. The player had requested the withdrawal on 11/10/23 and it had been released on 11/13/23, but he hadn’t received the requisite email to select his bank for the E-transfer. He had experienced a similar issue about a year ago, which had taken 30 working days to resolve. The player had expressed dissatisfaction with the casino’s customer service and the delay in receiving his winnings. However, the player later confirmed that he had received his funds. Consequently, we had marked the complaint as resolved.

Safety Index:HighSafety Index Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.

Resolved Our verdict

Case closed

Disputed amount: €151

Withdrawal of player’s winnings has been delayed.

The player from Finland submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Read moreRead lessLuxury CasinoLuxury CasinoSafety Index:HighSafety Index Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index. Submitted: 02 Dec 2022 The player from Finland submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Safety Index:HighSafety Index Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index. Show more complaints (+34) Discuss anything related to Yukon Gold Casino with other players, share your opinion, or get answers to your questions.

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